Head of Ticketing Operations

Robomagic Live is the leading independent full-service promoter of live entertainment in the UK and Europe.

The business joined forces with leading North American promoter Outback Presents in April 2022.

Our ambition is to make the lives of both established and aspiring artistes fairer and more equitable. We are a talent-driven operation helping artists to navigate the tempestuous oceans that make up the 21st century music industry.

Transparency, innovation, and quality define Robomagic Live’ client services from on-sale to on-stage — whether through booking and production logistics, ticketing and pricing optimization, or unconventional eventised marketing.

It’s this simple idea that guides everything: be a true partner to artists.

Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed.

The Role:
Robomagic Live is looking for an energetic, strategic thinker responsible for the overall execution of the ticketing strategy.

To maximise ticket sales and revenue by providing effective ticketing information and advice; and proactively managing ticket pricing, inventory, financial reporting, ticket agents, and allocations.

The successful candidate will have the ability to take full control of event ticketing and should have prior experience of ticketing at festival and/or large tour level.

Responsibilities:
• Liaise with promoters, CCO & CEO, ticket agents, venues and other stakeholders to advise on and manage the ticketing.
• Prepare events for on-sale by confirming and configuring event details including: manifests, seating plans, price structures; marketing partner, artist / fan club, record label and other presales; internal, VIP, ticket agent and other holds and allocations; and booking fees, rebates; set ticket stock text and calculate ticket stock requirements against sales forecast, submit ticket stock design requests and stock orders with suppliers in good time to ensure ticket dispatch begins on time; Ordering wristband stock based on sales forecasts; Order staff accreditation, catering, travel and accommodation.
• Creating reporting documents in excel to administer events and track sales / revenue
• Maximise ticket sales and revenue by monitoring and analysing sales to proactively manage inventory and allocations across ticket agents.
• Produce event sales forecasts, updates, charts, analyses, management information and other reports including final reconciliations, and report directly to the company heads.
• Liaise with the production and licensing teams to ensure terms and conditions are up to date and in line with ticketing and access control requirements, and onsite access control operation planning.
• Work closely with the marketing/digital department to ensure all events are supported in line with forecasts and sales to ensure show success.
• Process internal ticket orders including artist management and label requests; raising invoice requisitions as appropriate.
• Any other reasonable duties as directed by management.

Qualifications;
• 3-5 years experience in ticketing for music events across multiple markets.
• Superior understanding of deal structures.
• Superior verbal and written communication skills.
• Ability to oversee the development of business plans.
• Ability execute all aspects of tour roll out to the field.
• Ability to foster superior relationships with ticketing companies, artists, band managers, agents.

Culture and Equal Opportunities:
Robomagic Live strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic.

Our People is what makes us different and define our culture.
• We win together
• We do everything with a rare passion
• We presume good faith, always
• We explore with patience, then decide with conviction
• We take intelligent risks and own the results
• We prioritize the wellbeing of our colleagues over everything
• We actively cultivate curiosity
• We give new ideas the room to breathe, grow and flourish
• We own our victories and our defeats
• We take pride in the details
• We express gratitude early and often
• We honour legacy while embracing what’s new
• We celebrate the differences between us