Vibe Tickets hires former Ticketmaster, Sky execs

Lancashire-based Vibe Tickets has made three new hires, bolstering its London-based team following the recent opening of a new office in the UK capital.

Steph Maxwell and Daniel Gould, who between them have more than 13 years’ combined experience working in live entertainment, join Vibe as senior business development managers, while social marketing veteran Chelsea Sargautis joins as senior social strategist.

Maxwell worked at Ticketmaster’s Get Me In! secondary marketplace between 2011 and 2014 and joins Vibe from Encore Tickets, where she worked on some of the biggest shows in the West End. Gould similarly worked for Ticketmaster’s resale business from 2013 to 2015, and was most recently commercial account manager at the now-defunct Sky Tickets.

Sargautis, meanwhile, was most recently a content producer at digital marketing agency Wunderman UK.

“Vibe Tickets offers a fresh, new product in what is a broken industry,” comments Gould. “Fans aren’t happy with the way the secondary ticketing market currently operates, and we’re here to change that.”

“Each have profound industry experience … that will prove crucial in improving and raising awareness of Vibe’s offering”

Vibe operates a “transparent and fair” ticket marketplace, although unlike rival services such as Twickets it doesn’t cap resale prices at face value.

Cornel Lazar, Vibe’s marketing director, says: “Since opening the London office, I’ve been recruiting the best talent from across the sector to strengthen our dynamic team. We need individuals who are invested in our mission to turn the live events industry on its head and have their fingers on the pulse when it comes to new innovations.

“Steph, Daniel and Chelsea each have profound industry experience and a strong reputation that will prove crucial in improving and raising awareness of Vibe’s offering, as well building on our early successes as a fan-first social marketplace.”

Vibe has raised £1.7m in investment to date, including more than £600,000 from a crowdfunding campaign that wrapped up in October.

Get more stories like this in your inbox by signing up for IQ Index, IQ’s free email digest of essential live music industry news.

A year after Una buy, Sky Tickets defunct

Less than a year after announcing its first music-industry partnerships, Sky Tickets – the fledgling entertainment/sports ticketing division of broadcast giant Sky UK Ltd – is no longer doing business, multiple sources have told IQ.

Sky Tickets was, along with Amazon UK’s Amazon Tickets and Alibaba’s Tao Piao Piao/Damai.cn, one of several new ticketing ventures launched by major multinationals in recent years, and appeared to be laying the groundwork for expansion in the live music space with last year’s acquisition of UK start-up Una Tickets.

Concurrent with the buy-out of Una, Sky announced the platform would be the exclusive ticketing partner of Omeara, the new London venue managed by Mumford & Sons’ Ben Lovett – a deleted 19 October tweet from the now defunct Sky Tickets Twitter account read: “Tonight, London’s newest music venue launches. Check out what’s going on at #OMEARA for yourself: https://tickets.sky.com/events” – while then-Sky Tickets director Mark Guymer also confirmed to IQ the the company would provide a “full end-to-end service” for Curious Arts Festival in the New Forest.

Sky also began sending delegates to industry events to drum up business for the new platform; Sky Tickets’ Alex Kennedy, for instance, spoke at the ‘future of live music’ panel at FastForward 2016.

Sky appeared to be laying the groundwork for live music expansion with the acquisition of Una Tickets

However, IQ understands the deal with Omeara fell apart not long after it was announced (one person close to Sky suggests it was a case of the company simply “not managing to get their ticketing plan together”), with tickets currently sold through a variety of agents, and Curious Arts has since moved over to Eventbrite. The web address tickets.sky.com now redirects to the Sky homepage.

Guymer, the man tasked with leading Sky Tickets, has also moved on, joining Really Useful Group, where he is overseeing the launch of its new ticketing platform as managing director. He reports to Rebecca Kane-Burton, the former O2 GM who joined the theatre company last September.

While’s Sky’s future plans for Una/Sky Tickets remain unclear, Sky UK stills holds a significant stake in Una Tickets Ltd, and Sky execs Karl Holmes, Colin Jones and Christopher Taylor remain Una directors. Guymer also notes Sky recently began rolling out its Sky VIP loyalty programme, which includes the chance to win VIP tickets to sporting events and film screenings, in the UK and Republic of Ireland.

Sky UK did not respond to multiple requests for comment.

Get more stories like this in your inbox by signing up for IQ Index, IQ’s free email digest of essential live music industry news.

Sky Tickets ramps up music presence with Una buy

Sky Tickets, the new entertainment and sports ticketing venture by telecommunications giant Sky UK, has completed its first major acquisition in the form of British start-up Una Tickets, IQ can reveal.

The acquisition of Una, which billed itself as “the UK’s first transparent ticket agency”, will enable Sky to provide “a full end-to-end service to greenfield sites”, says Sky Tickets director Mark Guymer, including new customer Curious Arts Festival in the New Forest.

The terms of the acquisition are confidential, but Guymer says Sky has kept on the entire Una team.

In addition to Curious Arts, Sky will serve as the exclusive ticketing partner of Ben Lovett’s new London venue, Omeara, deploying Una’s fully digital solution for both.

While Sky Tickets’ Alex Kennedy said at FastForward in February the company is trying to “get [its collective] head round the best way for us to get involved with the music world”, Guymer tells IQ the Una buy isn’t a “concerted effort to push into live music, as this is an area that has always been of interest to us. However, with its end-to-end capability it will no doubt give us even more of a presence.”

A major draw for Sky, says Guymer, was Una’s anti-ticket touting/fraud credentials. Una’s product offering comprised both a mobile ticket – which, similar to Dice, is stored in an online wallet and is unique to the buyer – and a physical ‘Una Pass’ (since renamed ‘Sky Pass’), which also serves as an RFID payment system and proof of age. The company also planned to operate a face-value ticket exchange, which has so far not been integrated into the Sky Tickets platform.

“Live music has always been of interest to us. However, with Una’s end-to-end capability it will no doubt give us a bigger presence”

“As we’ve started doing more and more in ticketing, we’ve had more concerns from customers,” explains Guymer. “They’re worried about the security of their ticket: if it’s genuine, if they’re going to be able to get in… [Una’s solution] addresses that problem.”

Guymer says Una’s mobile functionality was also attractive to Sky: “You have to consider mobile devices and what role they’ll play [in future],” he comments. “With the mass adoption of smartphones for consumer content, it’s interesting to consider what ticketing’s going to look like when it’s a fully mobile experience.” Ticketing for both Omeara and Curious Arts will be fully digital, with nary a paper ticket in sight.

While Sky Tickets was founded three years ago, the deal with Omeara is the first major music partnership for a brand hitherto known primarily for its sporting heritage. However, while Sky has a “strong history in sport”, says Guymer, the company “has [sold tickets for] entertainment events” and has “always been involved in music in some way – for example, Sky Arts’ coverage of major festivals and our sponsorship of the backstage area at The O2.”

What, then, can we in the live music world expect from Sky Tickets in future? While Alex Kennedy said “it’s not going to be with gigs at XOYO, with young hip-hop artists – it’s going to be more middle-of-the-road stuff that fits the kind of brand profile that we have”, Guymer isn’t so sure: “While we’ve always had strong coverage across certain demographics such as families, we are constantly broadening our reach: for example, the launch of Now TV, which broadens our traditional customer base.

“I think we’ll focus on the core areas of our customers, but we’ll definitely leave the door open to a complete cross-section in live music, as I believe we are increasingly seeing a complete cross-section of customers using our services.”

Get more stories like this in your inbox by signing up for IQ Index, IQ’s free email digest of essential live music industry news.