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Circles introduces ‘one-click’ ticket refunds

Luxembourg-based insurance company Circles Group, whose clients include Tomorrowland, Arcadia, Clockenflap and Bruce Springsteen (for The River tour), has introduced Circles Ticketing, a specialist insurance plan for ticketing companies that aims to streamline the refund process.

“Recent event cancellations” – such as those in Germany and the US this summer – “have prompted organisers and event managers to reconsider the potential repercussions,” comments Circle CEO Olivier Heger (pictured). “With this new ticketing insurance we offer an API hub designed to be flexible and easy to integrate.”

Customers of an online ticket agency with Circles Ticketing cover will receive the option to buy insurance when purchasing their tickets. Following their purchase, they are then supplied with a QR code that allows them to access Circles’ cancellation interface directly, without the need to contact the promoter.

“With Circle Ticketing, the client will be able to get a refund of the ticket in one click”

Claims are paid automatically “without exclusions, except for malicious acts, fraud, war, cyber and financial risks and nuclear damages”, says Heger, meaning they are “able to get a refund of the ticket in one click” and eliminate lengthy discussions “with the insurer for only the value of a ticket”.

A spokesman for the company tells IQ promoters will still need to have their own cover, “for no-shows, for example, but Circles Group can manage [the entire] insurance coverage process in order to have only one full coverage and only one insurer”.

More information is available in the Circles Ticketing brochure.


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