The latest industry news to your inbox.

I'd like to hear about marketing opportunities


I accept IQ Magazine's Terms and Conditions and Privacy Policy

Ticketmaster and Ocesa face class action lawsuit

Mexico’s federal consumer protection office Profeco has reported that a Mexico City judge has admitted a class action lawsuit against Ticketmaster and promoter Ocesa.

The Live Nation companies are subject to multiple claims from consumers that have accumulated since 2021, alleging various breaches such as unilateral cancellation of tickets, breach of conditions and refusal to give full refunds, including service charges.

The Ninth District Judge in Civil Matters of the country’s capital, Guillermo Campos Osorio, described the lawsuit filed by Profeco as “admissible” and gave the green light to the collective action, which currently represents 521 consumers.

“These situations reflect a general breach in the provision of the entertainment service regarding various musical, cultural, sporting, artistic and recreational events, violating the rights of consumers,” reads a Profeco press release.

“This collective action is a watershed in the defence of the right to use, enjoy and enjoy cultural and entertainment services, endorsing Profeco’s commitment to eradicate abuses and asymmetries by these service providers.”

Profeco is inviting other affected consumers to come forward and join the class action lawsuit

The organisation is inviting other consumers “affected or affected by the cancellation of your tickets, denial of access or refund of your money for the cancellation to attend any cultural, sports or entertainment event during the period from 2021 to date” to come forward and join the lawsuit.

Earlier this year, Ticketmaster Mexico provided refunds and additional compensation after more than 2,000 fans were denied entry to a Bad Bunny concert at Mexico City’s Azteca Stadium.

The company reported that problems occurred “due to failures in its ticket reading system” at the first of two dates at the venue by the Puerto Rican rapper, in addition to “an unprecedented number of fake tickets”. Ticketmaster avoided being fined as it has refunded the full price of the ticket, plus 20% compensation, to those affected, with the total amounting to almost 18.2 million pesos (€914,000).

Ticketmaster Mexico announced the appointment of Ana María Arroyo as its new director, replacing the long-serving Lorenza Baz, in the wake of the controversy.


Get more stories like this in your inbox by signing up for IQ Index, IQ’s free email digest of essential live music industry news.