fbpx

PROFILE

MY SUBSCRIPTION

LOGOUT

x

The latest industry news to your inbox.

    

I'd like to hear about marketing opportunities

    

I accept IQ Magazine's Terms and Conditions and Privacy Policy

Artists protest against Amazon palm scanners

A slate of artists including Tom Morello (Rage Against The Machine) and Kathleen Hanna (Bikini Kill) are protesting Amazon’s palm-recognition tech at music venues.

The technology, which connects a concertgoer’s palm to their ticketing account, was recently implemented at a number of US venues including the famous Red Rocks Amphitheater following a deal between Amazon and AEG Worldwide (owner of ticketing site AXS).

On a new website called Amazon Doesn’t Rock, a number of artists have signed an open letter calling on Red Rocks, AXS, and AEG Worldwide to “immediately cancel all contracts with Amazon for the invasive Amazon One palm scanning technology”.

Some 32 artists including DIIV, Deerhoof and Jeff Rosenstock have signed the letter, which says “biometric surveillance tools like palm scans and facial recognition now threatens to transform [music venues] into hotspots for ICE raids, false arrests, police harassment, and stolen identities”.

“It’s simply a matter of time before we hear of cases of palm scans misidentifying people in the ways that facial recognition has – often with violent and life-altering consequences – but most concerning of all is the fact that this new technology will make the data of thousands of people vulnerable to ongoing government tracking and abuse AND malicious hackers,” reads the letter.

“It’s a matter of time before we hear of cases of palm scans misidentifying people in the ways that facial recognition has”

The letter references an earlier campaign protesting facial recognition technology at festivals, which was responded to by over 40 of the largest US music festivals, including Burning Man, Coachella, South by Southwest and Lollapalooza.

It says that introducing the palm scanning devices is a “slap in the face to fans and artists that have fought so hard to promote safety for everyone at live events”.

Amazon previously said it keeps the palm images in a secure part of its cloud and doesn’t store the information on the Amazon One device. Users can also ask for their information to be deleted at any time, the company added.

A spokesperson from Amazon responded: “The claims made by this organisation are inaccurate. Amazon One is not a facial recognition technology – it is an optional technology designed to make daily activities faster and easier for customers, and users who choose to participate must make an intentional gesture with their palm to use the service.

“We understand that how we protect customer data is important to customers—this is very important to us too, and that’s why safeguarding customer privacy is a foundational design principle for Amazon One. Amazon One devices are protected by multiple security controls, and palm images are never stored on the Amazon One device. Rather, the images are encrypted and sent to a highly secure area we custom-built for Amazon One in the cloud where we create your palm signature.”

Read the full open letter here.

 


Get more stories like this in your inbox by signing up for IQ Index, IQ’s free email digest of essential live music industry news.

Amazon takes palm-recognition tech to venues

Amazon is bringing its palm-recognition technology to music venues, starting with the Red Rocks Amphitheatre in the US.

According to AP, the e-commerce giant has inked a deal with AEG to bring Amazon One to the Denver venue, which sells tickets on AEG’s ticketing site, AXS.

Starting from today (14 September), concertgoers at the 9,525-capacity venue can sign up to connect their palm to a ticketing account by hovering their hand over a device.

Concertgoers only need to sign up once and then can use their palm to get into other shows and events at the venue. An Amazon account is not needed to use it.

It’s the first time the Amazon One technology will be used outside some of Amazon’s stores, where shoppers can pay for groceries by swiping their palms.

Concertgoers only need to sign up once and then can use their palm to get into other shows and events at the venue

Bryan Perez, CEO of AXS, says other venues plan to add the technology in the coming months but he declined to say where or how many. AEG partners with more than 350 stadiums and theatres around the world.

“Concertgoers can get to their seats faster with their palm than holding up their phone to an attendant to scan a bar code. Those who want to scan their palms will have a separate lane to enter,” says Perez.

“You don’t have to fumble around with your phone. Your hand is always attached to your body.”

Addressing privacy concerns, Amazon said it keeps the palm images in a secure part of its cloud and doesn’t store the information on the Amazon One device.

Users can also ask for their information to be deleted at any time, the company added.

 


Get more stories like this in your inbox by signing up for IQ Index, IQ’s free email digest of essential live music industry news.