IFF 2024: Changing demand – keeping up with Gen Z
A trio of expert panellists offered tips on how festivals can keep pace with the changing expectations and demands of Generation Z in a discussion on the final day of the 2024 International Festival Forum (IFF) in London.
Emily Anatole of United Talent Agency and Mika Christofferson of Denmark’s Roskilde Festival, plus Ella McWilliam of PR and creative communications agency Full Fat each gave presentations in the Changing Demand: Couch surfing to crowd surfing session moderated by TicketSwap’s Oscar Kriek.
Anatole, who leads cultural insights at UTA IQ, the company’s data, research and client strategy division, began by detailing the results of a recent study that showed Generation Z’s motivations for attending festivals.
“They are experiencing the loneliness epidemic at the highest rates of all generations, which correlates with their highest levels of digital connectivity,” she explained. “Seventy-nine percent of US Gen Zs feel lonely, according to a study from Cigna. This, in turn, makes the in-person connection and community that festivals provide all the more important to them, so festivals that really emphasise this and that can still feel intimate – even if they are mass in scale – are especially appealing to them.”
Anatole noted that Gen Z is “experience-oriented”, crediting it with contributing to the rise of music tourism.
“When you take the experience of festivals and their love of travel, we found that they feel that it maximises benefits and the best of both worlds,” she continued. “That’s not to say they aren’t going to festivals close to home. But among Gen Z music festival attendees, one in two of them agree that festivals are an excuse to travel, so it’s an impetus to book a trip.”
“While they are going big in terms of what they want out of festivals and their willingness to travel far, they aren’t partying as hard as other generations”
Alcohol consumption was another talking point, with Anatole citing research that US Gen Z’s have been found to drink 20% less booze per capita than millennials.
“While they are going big in terms of what they want out of festivals and their willingness to travel far, they aren’t partying as hard as other generations,” she said. “This sober curiosity tendency is translating over to festivals: they are spending a lot of money and want to be fully present and enjoy the experience – and festivals are increasingly responding to their desire for expectations on site that are zero or low alcohol.
“They’re also looking for wellness, beyond drinking less, just in terms of festivals having this as an amenity overall. This is a far cry from the past, where people would go to festivals, party hard, put their health on the back burner and then be really worn down afterwards. Instead, Gen Zs want to go to festivals to not just maintain their healthy habits, but to improve upon them mentally and physically. So we’re seeing a lot of festivals with more offerings in this vein.”
Moreover, Gen Z-ers also expect festivals to align with their values in terms of championing diversity, inclusivity and sustainability.
“Gen Zs, typically in the US, are the most multicultural generation, and about half are non-white, so it makes sense that they’re looking to be represented on the stages that they go to,” said Anatole. “And just as they support brands and organisations that champion diversity and inclusivity, they vote with their wallets for festivals that do so as well. We’re seeing this actually impact the lineups – in 2023, it was the first time that a major US festival like Lollapalooza had a K-pop artist as a headliner – and this past year at Coachella they had more Latin artists than ever before.”
Anatole added that six in 10 Gen Z festivalgoers were attending with the purpose of discovering new artists.
“This is a generation that really takes pride in being the first to discover something, to share it with others, to be in the know.” she said. “So they’re going to festivals not just to know all the names on the lineup, but to be there and see an artist first before everyone else.”
“Don’t just start your campaign off when your first announcement happens, make sure you’re communicating with your audiences throughout the whole year”
In her talk, Christoffersen, Roskilde’s head of DEI and behaviour, further outlined the audience’s increased expectations.
“They are expecting more from the festival: more comfort, safe spaces and the art as a tool for change,” she said. “The level of information that we have to provide is way higher than what it was with millennials, and that’s going to be a barrier to entry for a lot of the Gen Z if they can’t find that information.
“We are seeing an increase in the no alcohol space, especially in alcohol-free beers. We’re also seeing an increase in caffeine products because what are you going to do when you’re not drinking alcohol? You still want to party all night. You’re doing the mate green teas, those kind of products with lots of caffeine but low sugar. That’s the niche product that we’re seeing.”
McWilliam, meanwhile, urged events not to limit their promotion to certain points of the year.
“Don’t just start your campaign off when your first announcement happens, make sure you’re communicating with your audiences throughout the whole year,” she stressed. “As soon as you finish your festival, you should be working towards communicating for next year’s event.”
The agency co-founder and CEO also tackled the effectiveness of utilising influencers around event marketing, saying it comes down to “authenticity and trust”.
“This is a question we get asked all the time, do influencers even work? And actually done right, they definitely do,” she said. “There’s definitely an art form to it. Sixty-nine percent of consumers trust what influencers and recommend. That is a widely recognised statistic, and it’s growing. And actually, people are buying from their influencers – people they see online, people that they trust, that they follow – and so they cannot be ignored.”
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