$1bn artists line up global tours as confidence builds
Some of the world’s biggest artists, collectively worth more than US$1 billion in ticket revenue between 2018 and 2020, will hit the road again in 2021 and ’22, as confidence builds for a return to international touring over the next 12 months.
Sir Elton John, Celine Dion, Metallica, Michael Bublé, Guns N’ Roses, Bruce Springsteen and Eagles – all of whom ranked among the highest-grossing tours of 2018, 2019 and 2020, grossing more than $1bn between them – have in recent weeks revealed plans for new or rescheduled global tours, many of them starting as soon as this summer.
Sir Elton has extended his disrupted final tour, Farewell Yellow Brick Road, with a bumper 30-date, six-month stadium run across across mainland Europe, the UK and the United States.
“Hello, all you wonderful fans out there. I’m coming to you today with an announcement I’ve been working towards for, well, all my life: the shows that I announce today will be my final tour dates ever in North America and Europe,” he says in a statement.
“I’m going to go out in the biggest possible way, performing at my very best, with the most spectacular production I’ve ever had, playing in places that have meant so much to me throughout my career.
“Whether it’s next summer in Frankfurt or at the legendary Dodger Stadium for the grand finale in the United States, I can’t wait to see you all on the road one last time. This has been an incredible tour so far, full of the most amazing highs, and I look forward to making more wonderful memories with you at these final shows.”
The Farewell Yellow Brick Road tour, Sir Elton’s farewell tour, was brought to a halt by the coronavirus pandemic last March, with the last show on 7 March 2020 at Bankwest Stadium in Parramatta, Australia. The tour resumes on 1 September at Mercedes-Benz Arena in Berlin and will conclude in Australasia in 2023.
The tour, produced and promoted by AEG Presents, grossed $212 million in 2019 and $71.2m in 2020.
“I’m going to go out in the biggest possible way, performing at my very best”
Springsteen, who grossed an incredible $88.3m from his Springsteen on Broadway shows, which had an average ticket price of $509, in 2018, also has live plans for 2022.
As well as reviving Springsteen on Broadway, Springsteen confirmed to E Street Radio on SiriusXM he is planning a full tour with his E Street Band in 2022. “I knew we were going to tour with the band next year,” he said, “[but] I had a friend who got so enthusiastic about it [Springsteen on Broadway] that he talked me into it sitting on my couch one night. The next day I said, ‘OK, we’ll do some shows.’ It really came around kind of casually.”
Eagles, meanwhile recently added another six dates to their long-delayed Hotel California tour, which kicks off at Madison Square Garden in New York in August.
While the band has only announced the rescheduled US dates so far (the first leg ends at Chase Center in San Francisco on 23 October 2021), pre-pandemic the Live Nation-promoted tour included included dates in London (Wembley Stadium) and Los Cabos, Mexico (Cabo en Vivo), so it is expected that additional European and Latin American shows are still to be announced.
Eagles grossed $166m from their 2018 North American tour.
“We have waited far too long to say these words: we’re getting back out there”
Under the banner The Return of the European Summer Vacation, the band will play headline shows at Denmark’s Copenhell, the Netherlands’ Pinkpop, Italy’s Firenze Rocks, the Czech Republic’s Prague Rocks, Belgium’s Rock Werchter, Spain’s Mad Cool and Portugal’s NOS Alive. .
“We have waited far too long to say these words: we’re getting back out there and are finally announcing our return to Europe in 2022,” say Metallica in a statement. “Needless to say, we cannot wait to see all of you once again as our European ’tallica Family will finally have a chance to reunite in June and July of next year.”
The festivals next year will be Metallica’s first European shows since their Worldwired global tour, which grossed a total of $179m in 2019.
Elsewhere, Bublé (who grossed $115.8m in 2019 and $24.8m in 2020) is resuming his An Evening With Michael Bublé tour in North America in August, while Dion’s (2020 gross: $71.2m) postponed Courage world tour will finally kick off the same month in Winnipeg.
Also resuming a postponed tour this summer are Guns’ N Roses, whose world stadium tour – newly rechristened We’re F’n’ Back! – will begin at Hersheypark Stadium in Hershey, Pennsylvania, on 31 July 2021. The tour will include Australasian dates later this year and a string of European stadium shows next summer.
Opening the tour will be the late Eddie Van Halen’s bassist, son Wolfgang, with his band Mammoth WVH.
Get more stories like this in your inbox by signing up for IQ Index, IQ’s free email digest of essential live music industry news.
Live Nation SVP International steps down
Jason Miller, senior vice president of international and emerging markets at Live Nation, has announced that he is leaving the live entertainment giant after over seven years.
Miller held his most recent role at Live Nation since 2016, after previously serving as senior vice president of the company’s operations in Asia.
Prior to joining Live Nation, he operated a concert consultancy and spent more than a decade as an agent at CAA.
“I am humbled by the record-breaking tours this team executed”
In a social media post, replicated by Celebrity Access, the live industry veteran wrote that he had “officially moved on” from his role at Live Nation.
“I am incredibly proud of the team I built at Live Nation. I am humbled by the record-breaking tours this team executed (U2, Coldplay, Madonna, Bruno Mars, Guns & Roses, etc, etc),” reads the post.
“I am grateful for all the career changing experiences I’ve had at Live Nation over the last 7+ years.”
Miller adds that he is unsure “where my next adventure will lead, but I am excited for what the future holds.”
Get more stories like this in your inbox by signing up for IQ Index, IQ’s free email digest of essential live music industry news.
The decade in live: 2017
The start of a new year and, perhaps more significantly, a new decade is fast approaching – and while many may be thinking ahead to New Year’s Eve plans and well-meaning 2020 resolutions, IQ is casting its mind back to the most pivotal industry moments of the last ten years.
The memories of a turbulent 2016 were left far behind in 2017, as the concert business enjoyed a record-breaking twelve months, as the year’s gross revenue and number of tickets sold saw 2013 finally knocked off the top spot.
The success of the live business in 2017, however, was somewhat overshadowed by a number of devastating terror attacks, with the Manchester Arena bombing, the shootings at Route 91 Harvest and BPM Festival, the Reina nightclub shooting and other incidents targeting music fans.
In response to the tragedies, the live industry united and made a positive impact, in the form of the One Love Manchester and We are Manchester charity concerts and candlelit vigils and fundraising for victims of the Route 91 Harvest attack.
Elsewhere, the booking agency world continued to consolidate through 2017, with a number of acquisitions, mergers and partnerships while Live Nation welcomed several more promoters, festivals, ticketing agencies and venues to its fast-growing family.
2017 in numbers
The live music business reached new heights in 2017, with the top 100 tours worldwide generating a record US$5.65 billion, up almost 16% from the previous year.
The number of tickets sold throughout the year also saw a notable increase from the year before, climbing 10.4% to 66.8 million, at an average price of almost $4 more per ticket than in 2016, at $84.60.
Eleven tours surpassed the $100m mark in 2017, with U2 topping the year-end charts having generated $316m on their Joshua Tree tour. Guns N’ Roses narrowly missed out on $300m, grossing $292.5m on the Not in this Lifetime tour.
Coldplay came in next, as the band’s A Head Full of Dreams tour made $238m. Bruno Mars’ 24K Magic tour was also successful, grossing just over $200m, whereas Metallica’s WorldWired tour generated $152.8m.
Depeche Mode, Paul McCartney, Ed Sheeran, the Rolling Stones, Garth Brooks and Celine Dion were the other acts whose 2017 tour earnings exceeded $100m.
2017 in brief
A lone gunman attacks New Year’s revellers at the Reina nightclub in Istanbul, resulting in the death of 39 people and injuries to a further 70. Two weeks later, four are killed and 12 injured during a shooting at the BPM Festival in the coastal resort of Playa del Carmen, Mexico.
AM Only and The Windish Agency rebrand as Paradigm Talent Agency, signalling the next phase of their joint ventures, launched in 2012 and 2015, respectively.
Global asset management firm Providence Equity Partners acquires a 70% stake in Sziget Festival and reveals plans to launch eight to ten branded festivals, with James Barton, former president of electronic music for Live Nation, leading the international expansion.
AEG Live finalises negotiations to acquire New York-based promoter/venue operator The Bowery Presents.
Ticketbis, the multinational resale operation acquired by eBay in May 2016, is rebranded as StubHub, bringing to an end the Ticketbis name across Europe, Asia and Latin America.
Live Nation enters the Middle East’s biggest touring market with the acquisition of a majority stake in Bluestone Entertainment, one of Israel’s leading promoters.
Iron Maiden’s decision to use paperless tickets on the UK leg of The Book of Souls arena tour helps reduce the number of tickets appearing on secondary sites by more than 95%, according to promoter Live Nation.
Live Nation acquires a controlling stake in the UK’s Isle of Wight Festival.
The Australian leg of Adele’s Live 2017 tour makes concert history after playing to more than 600,000 people over eight stadium dates.
Sziget Festival 2017 © László Mudra/Rockstar Photographers
In the biggest primary deal so far for the world’s largest secondary ticketing site, StubHub is named the official ticket seller for Rock in Rio 2017.
Creative Artists Agency increases its investment in the Chinese market via a new alliance with private equity firm CMC Capital Partners.
Luxury Ja Rule-backed boutique event, Fyre Festival, descends into chaos on its first day, with visitors to the Bahamas site comparing conditions to a refugee camp.
22 people, including children, lose their lives after a suicide bombing at Manchester Arena, for which Islamic State terror claims responsibility. The attack targets people leaving the 21,000-cap. venue at the end of an Ariana Grande concert.
Pandora Media announces the sale of Ticketfly to Eventbrite. Despite purchasing the company for $450m less than two years ago, it sells for a package worth $200m.
AEG invests in Immortals, one of the world’s leading esports teams, with professional players in the North American League of Legends, Counter-Strike: Global Offensive, Super Smash Bros, Overwatch and Vainglory leagues. The team will now play their Los Angeles tournaments and matches at AEG’s LA Live entertainment district.
The organisers of ILMC announce the launch of the Event Safety and Security Summit (E3S), a one-day meeting focusing on security at live events.
The reality of Fyre Festival © Here_Comes_the_Kingz/Reddit
Helsinki-based Fullsteam Agency acquires Rähinä Live, whose roster includes some of Finland’s biggest hip-hop and pop artists.
Oak View Group, which counts Irving Azoff and Tim Leiweke among its founders, completes its acquisition of Pollstar, adding the US-based concert business magazine to its portfolio of trade titles.
Madison Square Garden Company makes a significant move into the esports sector by acquiring a controlling stake in Counter Logic Gaming.
Paradigm Talent Agency acquires Chicago- and California-based agency Monterey International, including its 14 agents and 200 acts.
Live Nation launches in Brazil with former Time for Fun (T4F) chief entertainment officer Alexandre Faria Fernandes at the helm.
Three quarters of staff at Function(x), the online business founded by former SFX Entertainment CEO Robert Sillerman, are effectively laid off, with the company telling investors it lacks the funds to pay them.
A sovereign wealth fund controlled by the government of Saudi Arabia, says it is forming a new SR10 billion ($2.7bn) investment vehicle in a bid to kick-start the kingdom’s entertainment sector.
Music returns to Manchester Arena as a capacity crowd turn out for We are Manchester, a benefit concert that raises funds for a memorial to the victims of the 22nd of May bombing.
The We are Manchester charity concert drew a full-capacity crowd at the 21,000-cap. arena © Showsec
A gunman kills 58 people and injures a further 546 at the Route 91 Harvest country music festival in Las Vegas. Local resident Stephen Paddock targeted the concertgoers from the 32nd floor of the nearby Mandalay Bay hotel.
WME-IMG rebrands as Endeavor, with company assets that include martial- arts promoter, UFC; ad agency, Droga5; Professional Bull Riders; the Miss Universe Organization; Frieze Art Fair; management companies, Dixon Talent and The Wall Group; and joint ventures such as Euroleague Basketball and esports championship ELEAGUE.
Ticketmaster confirms its long-rumoured expansion into Italy. The launch of Ticketmaster Italia, headquartered in Milan, follows the end of the exclusive long-term online partnership in Italy between Ticketmaster’s parent company, Live Nation, and CTS Eventim-owned TicketOne.
After 11 years in East London’s Victoria Park – now exclusive to AEG – Eat Your Own Ears’ Field Day Festival will head to Brockwell Park in South London. Live Nation’s Lovebox and Citadel are also rumoured to be moving to Brockwell Park.
Secondary ticketing websites will, from January 2018, be subject to stringent restrictions on their use of Google AdWords, as the search-engine giant cracks down on ticket resellers’ controversial use of its online advertising platform.
Leading self-service ticketer Eventbrite announces a series of new partnerships, rolling out integrations with events guide The List, festival package provider Festicket, word-of-mouth ticket sales platform Verve, and brand ambassador software Ticketrunner.
Michael Rapino, CEO of Live Nation Entertainment since 2010, will remain in his role until at least 2022 after signing a new five-year contract worth up to $9m per annum. Also re-upping are leading execs Kathy Willard, Michael Rowles and Joe Berchtold.
Primary Talent’s Dave Chumbley (1960-2017) picks up his Platinum Endurance Arthur Award at ILMC 25 © ILMC
Who we lost
Peter Rieger, founder of German promoter Peter Rieger Konzertagentur (PRK); Joseph Rascoff, business manager to the Stones, David Bowie, U2, Sting and more; ILMC’s long-time producer Alia Dann Swift; ShowSec International Ltd founder Mick Upton; Dave Chumbley, Primary Talent International director; Mary Cleary, former booker and tour manager; American singer-songwriter Tom Petty; pioneering concert promoter Shmuel Zemach, founder of Zemach Promotions; Australian country music promoter, agent and artist, Rob Potts; Linkin Park frontman Chester Bennington; Reading festival founder Harold Pendelton; Washington, DC, promoter Jack Boyle; Live Nation Belgium booker Marianne Dekimpe; rock and roll pioneer Chuck Berry.
Get more stories like this in your inbox by signing up for IQ Index, IQ’s free email digest of essential live music industry news.
Guns N’ Roses close third highest-grossing tour ever
Guns N’ Roses’ mammoth Not in this Lifetime world tour has finally drawn to a close, after three years that saw the rock legends play 158 concerts across six continents.
According to Billboard figures, the Live Nation-promoted tour grossed US$584.2 million from 5,371,891 ticket sales, making it the third highest-grossing tour in history behind Ed Sheeran’s ÷ tour ($775.6m) and U2’s 360° tour ($735.4m).
Beginning in 2016, the Not in this Lifetime tour marked the reunion of Guns N’ Roses members Axl Rose, Slash and Duff McKagan after 13 years. It was the most successful rock tour of 2016 and the second highest-grossing tour of 2017, beaten by U2’s Joshua Tree 2017 phenomenon.
The tour has seen the rockers, who are represented by ITB’s Rod MacSween and UTA’s Ken Fermaglich, play 31 shows in Europe, 16 in Asia, 15 in South America, 8 in Australia and a sole date in South Africa.
Although home-continent shows amassed the most in terms of region – $285.5m – they fell short proportionally
Over half of the tour (55%) took place in North America, with 87 dates in the United States, Canada and Mexico. Although home-continent shows amassed the most in terms of region – $285.5m – they fell short proportionally, with 55% of the tour accounting for 49% of overall gross and 43% of net ticket sales.
The highest-grossing individual show took place at the 66,000-capacity London Stadium on 16 June 2017. The concert grossed $17.7m – 3% of the tour total – selling 140,877 tickets.
More than 100,000 fans also attended single dates at Foro Sol in Mexico City, the River Plate Stadium in Buenos Aires and the MetLife Stadium in East Rutherford. The shows in London, East Rutherford and Buenos Aires all broke the $10m mark, along with dates at the Tallinn, Song Festival Grounds in Estonia and Allianz Parque in São Paulo, Brazil.
The mega tour ended at the beginning of November with two dates at the Colosseum at Caesars Palace in Las Vegas.
As noted by consulting firm PricewaterhouseCoopers (PwC), veteran acts have consistently performed well on the touring circuit in recent years, with tours by U2, Roger Waters, Eagles, Rolling Stones, Bruce Springsteen and Phil Collins bringing in “large totals” in 2018 alone.
Record turnover for Spanish live music business
The tenth edition of the Spanish Association of Music Promoters (APM)’s Live Music Yearbook (Anuario de la música en vivo) has brought good news, reporting a record annual turnover of €334 million for Spain’s live music industry.
The record-breaking revenue follows five consecutive years of growth for the Spanish live music market and represents a 24% increase on 2017. The consistent growth means that the 2018 turnover is the biggest-ever recorded for the Spanish industry, superior even to figures generated before the 2008 financial crisis.
The turnover signals the recovery of the sector following a cut in cultural tax in 2017, from 21% to 10%. The Spanish government had hiked tax on cultural shows in 2012, causing serious problems for the Spanish live industry, which lost €100 million and 27.5% in revenue from ticket sales between 2012 and 2013.
According to APM, the majority of revenue was taken in July and August 2018. Major one-off stadium shows from Guns N’ Roses and Iron Maiden coincided with tours from international Latin artists Luis Miguel (8 dates), Shakira (5 dates) and Alejandro Fernández (8 dates).
The association also indicated a rise in music tourism, the importance of which has now been recognised by institutions, such as the new section dedicated to festivals at the International Tourism Fair (Fitur).
The record-breaking revenue comes following five consecutive years of growth for the Spanish live music market
Bruno Mars attracted the biggest crowds, drawing 110,000 fans across two concerts in Barcelona and Madrid. Latin artists Ricky Martin and Shakira also proved popular, with Martin playing to 79,657 fans over 10 dates and Shakira performing to 71,000 over five shows.
APM announced the results of elections at its AGM in Palma de Mallorca in February. Members re-elected Albert Salmerón as president, with Tito Ramoneda as vice president and Carol Rodríguez, Maricruz Laguna and Julio Martí as board members. Patxi Miranda also joins the board.
The promoters’ association outlined its plans for the coming years, which include the modification of working regulations for musicians and the drawing up of a plan to ensure the recognition of the cultural, social and economic value of the music industry.
APM has now partnered with four main ticketing companies: El Corte Inglés, CTS Eventims’s Spanish operation entradas.com, See Tickets and Ticketmaster. The association maintains Ifema and el Palau Sant Jordi as venue partners.
750,000 turn out for GNR’s European shows
Guns N’ Roses’ Not in this Lifetime world tour has become one of the highest grossing of all time, according to promoter/producer Live Nation, which has revealed it sold more than 750,000 tickets for the recent European leg.
The tour’s latest European run – leg nine – which wrapped up with a record-breaking show at Ullevi Stadium in Gothenburg in July, saw the US rock legends play 13 stadia, along with headline slots at festivals including Download, Graspop and Firenze Rocks.
Since kicking off in 2016, the Not in this Lifetime tour has played more than 140 shows for over 5m fans in stadia, arenas and festivals. It was the most successful rock trek of 2016, and the second-highest tour of 2017, only pipped to the top spot by U2’s Joshua Tree 2017 phenomenon.
Next up for GNR Asian/African leg, taking in the Philippines, Taiwan, Hong Kong, South Africa, Indonesia, Malaysia and the UAE, before returning to the US on 8 December for a show at the 50,000-capacity Aloha Stadium in Hawaii.
Ticket sales grow 88% in Australia in record-breaking 2017
Major international tours, including stadium and arena shows by the likes Adele, Paul McCartney, Guns N’ Roses, Bruce Springsteen, Justin Bieber, Drake and Ariana Grande, drove ticket sales to new highs in a “record-breaking” 2017 for the Australian live entertainment business, according to new figures from industry body Live Performance Australia (LPA).
LPA’s latest Ticket Attendance and Revenue Report reveals that ticket sales revenue from contemporary music concerts grew a staggering 87.8%, from A$440.1 million (US$312m) in 2016 to $826.1m (US$585m) in 2017, reaching its highest level since LPA began compiling the figures in 2004. The increase was fuelled by both significant growth in attendance (+49.6%, to 8.5m) and a 23.9% increase in the average ticket price, to $105.73 (US$75).
“The growth in contemporary music revenue is primarily due to the large number of prominent acts with arena or stadium tours that attracted large crowds and toured to almost all the five major cities [Sydney, Melbourne, Brisbane, Perth and Adelaide] in 2017,” according to the report. Other arena- or stadium-level acts on tour last year included Sia, Elton John, Midnight Oil and Cat Stevens (Yusuf).
The figures do not include contemporary music festivals, although they also experienced strong growth, with the sector posting a 26% increase in revenue, to $100.7m (US$71.3m), and attendance, to 850,000.
“The live performance industry continues to contribute significantly to our economy and cultural ecology”
Overall, across all live performance categories – ballet and dance, children’s/family events, circus and physical theatre, classical music, comedy, contemporary music, festivals (multi-category), festivals (contemporary music), musical theatre, opera, special events, and theatre – ticket sales revenue increased 31.7% and attendance 22.6%.
“The live performance industry had a record-breaking year in 2017,” according to LPA’s chief executive, Evelyn Richardson.
“The live performance industry continues to contribute significantly to our economy and cultural ecology,” she comments. “In 2017, 23 million tickets were issued to live performance events, generating total ticket sales revenue of $1.88 billion. That’s more than the combined attendances at AFL [Australian Football League], NRL [National Rugby League], soccer, Super Rugby, cricket and NBL [National Basketball League] in 2017.”
An infographic, courtesy of LPA, showing figures for the last nine years in contemporary music, is below. For more information, read the full Ticket Attendance and Revenue Report here.
Guns N’ Roses break attendance record in Sweden
In the latest stop on their Not in this Lifetime Tour, Guns N’ Roses have broken the attendance record for a hard rock/metal act at Sweden’s Ullevi Stadium in Gothenburg. 64,289 people turned up to see the band perform, surpassing the record previously set by Metallica (63,036 attendees).
The Not in this Lifetime Tour, promoted by Live Nation, has already made its way through much of Europe and North and South America, Asia and Australasia over the last two years, and has earned positive reviews along the way.
Last year saw the band top the Pollstar’s highest grossing tours list, with a total $151.5 million. The band also came second in a ranking of ticket sales, with a total 2,679,962 sold in 2017. With the best part of a million tickets sold in Europe alone, the tour has been a resounding success for the band who are well known for their turbulence.
Closing the show with ‘Paradise City’, the band impressed the huge number of concertgoers. With the success seen throughout the tour, and Sweden being no exception, many are finding comfort in the fact both rock music and the band themselves are just as popular now as when they rose to fame 30 years ago.
Spanish live business up 21% in 2017
Last year brought good news for the live music industry in Spain: the fourth consecutive year of growth for the live music market, with €223.2 million generated – an increase of 20.6% on 2016.
One of the explanations for the improvement of the health of the live sector is the reduction of cultural VAT from 21% to 10%, and 2017’s figures are above those of 2012, the year in which VAT was increased. The latest statistics reflect the attractiveness of Spain as a destination for major international tours, with millions of tickets sold to shows by the likes of the Rolling Stones, U2 and Maluma.
Also key to the market’s strength are the recent legal victory against collection society SGAE over tariffs, Google’s new restrictions on secondary ticketing sites and the admission of the Association of Music Promoters (APM) to the European Live Music Association.
The biggest international tours of 2017 were Ricky Martin, who played to 115,806 people at 13 shows; Guns N’ Roses, who drew 91,200 people to his concerts in Madrid and Barcelona; and Colombian star Maluma, whose nine Spanish shows were seen by 70,914 people. The visits of the Rolling Stones, Bruno Mars, U2, Aerosmith and Ed Sheeran were also major events in the cultural calendar of 2017.
The latest statistics reflect the attractiveness of Spain as a destination for major international tours
However, the biggest success story was Spanish singer-songwriter Malendi, whose 37 Quítate las gafas (Take off your glasses) tour dates attracted 208,972 spectators. Other stand-out domestic successes included Joaquín Sabina, David Bisbal, Vanesa Martín or Manuel Carrasco.
Despite the positive developments outlined in the latest edition of APM’s Live Music Yearbook, there are still several challenges facing the industry, including small profit margins for many small and medium-sized companies and the fight against online ticket resale.
The promoters’ association, therefore, continues to search for an “adequate legal solution” to these challenges, including through further European integration. By joining the European Live Music Association (ELMA), APM hopes to “face the problems of the sector from a European perspective”, with ELMA seen as “the appropriate framework to support the sustainable development of the live music industry”.
Industria Musical is the leading Spanish-language music business website, with readers from Spain, Latin America and the United States. With daily news, reports and analysis, as well as training and digital consultancy services, IM serves as a digital reference platform for the Hispanic music industry.
Live Nation fined €15k over AC/DC refund dispute
The city of Seville has fined Live Nation €15,000 for failing to provide refunds for AC/DC’s Axl Rose-fronted show at Seville Olympic Stadium last May.
The gig, part of the European leg of Australian band’s Rock or Bust world tour, was the subject of a complaint by Spanish NGO Facua–Consumers in Action, which successfully argued the promoter breached Andalusian law by allegedly ignoring some ticketholders’ requests for refunds and closing the refund window after just three days.
Guns N’ Roses frontman Rose became lead singer for the 2015–16 tour midway through last year following the sudden retirement of long-serving vocalist Brian Johnson.
Andalusia’s performance regulations specify concertgoers are entitled to a full refund when a show is “substantially amended”
Live Nation had, explains Facua, previously promised to “refund the money of those who asked for it” without specifying a deadline. “Facua announced the company’s commitment on 26 April,” it says in a statement. “But, overwhelmed by the requests, the promoter informed the association by email on 1 May (a Sunday and public holiday, so Monday was also not workable in much of the country) that the deadline for processing returns closed on day three – an unexpected decision that [left] a multitude of users surprised and without any room for manoeuvre”.
Facua also says many customers were told simply “We regret to inform you that we have stopped serving the requests for reimbursement”, and that some “did not even get a response to their writing, despite having been submitted their requests before 3 May”.
Article 23.1 of Andalusia’s performance regulations specifies concertgoers are entitled to a full refund “when the public spectacle or recreational activity is suspended, postponed or substantially amended”, and provide for fines of up to €30,000 for violations.