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Steve Sayer succeeds John Langford as the O2 GM

The O2, the world’s most popular live entertainment venue, will enter 2019 with a new general manager.

Steve Sayer, formerly the O2’s commercial director, will become its GM and vice-president from January, succeeding former GM/VP John Langford, who was recently named COO of AEG Europe.

Sayer’s promotion is accompanied by two other appointments: The O2 operations director Danielle Kennedy-Clark is promoted to deputy GM, while Gavin Brind becomes finance director, replacing AEG Europe’s new CFO, Paul Reeve.

“I’m delighted to be announcing that Steve, Danielle and Gavin will be leading the O2 from January,” comments Langford. “Their combined experience in managing this incredible venue, working alongside the senior leadership team, means that the world’s busiest arena will continue to flourish.”

“I’m excited to be leading the venue as we further develop the customer experience and our programme”

Sayer joined the O2 in 2014 as commercial director, overseeing ticketing operations, merchandising, food and beverage, and corporate sales, along with exhibition content and overseeing roof-walk attraction Up at the O2.

Kennedy-Clark joined the O2 at venue manager in 2010, before being promoted to operations director in 2017. Brind, meanwhile, joined AEG in 2012 and has been deputy finance director since 2017.

“The O2 continues to set the benchmark for the music and entertainment industry in every respect,” adds Sayer. “I’m excited to be leading the venue as we further develop the customer experience and our programme, finding new ways to delight the millions of fans who visit the O2 every year”.

The O2 was once again the world’s top arena by ticket sales in 2017, selling more than 1.44 million tickets compared to Madison Square Garden’s 1.17m.


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