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Eventim’s Henk Schuit appointed head of VVEM

The board of the Association of Event Makers (VVEM) has appointed Henk Schuit, managing director of Eventim Netherlands, as chairman.

Schuit succeeds Hèrald van de Bunt, MD of Arnhem stadium GelreDome, who stepped down in in April 2021 after 16 years at the helm of the Dutch industry association, which represents promoters, festivals, venues and suppliers.

Schuit began his music industry career in 1991, initially at a record label, Provogue, and later moved into ticketing. He has been MD of CTS Eventim Nederland since 2005 and a VVEM member since 2009.

 

He is also chairman of the jury of the Dutch Live Entertainment Production Awards (DLEPA) and treasurer of the Weet Waar Je Koop! campaign against secondary ticketing. He joined the VVEM board, which recently expanded from seven to eight members, in April and started his role as chairman this month.

“I am proud and honoured to be chairman of the VVEM,” says Henk Schuit. “I believe in the power of working together and helping each other, and that is also what the VVEM does. In this coronavirus time, we have seen once again how important that is.

“I look forward to working with the entire board and everyone involved to represent the interests of all event makers and to contribute to a bright future for live entertainment in the Netherlands.”

 


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Dutch consumer org contests TM booking fees

Dutch consumer protection organisation Consumentenbond has criticised ticketing giant Ticketmaster for not refunding customers’ booking fees in the case of cancelled or postponed events.

The consumers’ association states there is “no good legal reason” not to reimburse the handling fee along with the cost of the ticket for axed events.

According to the Consumentenbond, this opinion is shared by the Netherlands Authority for Consumers and Markets (ACM).

In 2017, the ACM ordered all ticket agencies operating in the country to include all additional or “unavoidable” fees, such as booking or processing fees, in the “base price” of a ticket.

The consumers’ association states there is “no good legal reason” not to reimburse the handling fee along with the cost of the ticket for axed events

The consumers’ organisation is hoping to arrange a meeting with Ticketmaster to discuss the matter further and “find a solution”. IQ has commented Ticketmaster for comment.

Ticketmaster is the leading ticketing service in Holland followed by Eventim Netherlands, which gained ground on its competitor last year, according to the International Ticketing Yearbook 2018.

The price of concert tickets in the Netherlands increased on average by 3% this year, as the country’s reduced VAT rate – which includes “admission to cultural events” – rose from six to nine percent.

 


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Ticket prices rise in the Netherlands following VAT increase

Dutch concertgoers will spend more on their event tickets this year, as the country’s reduced VAT rate has risen from six to nine percent. The increase applies to many goods and services, including “admission to cultural events”.

In effect from January 1 2019, the new scheme will see average ticket prices rise by 3%, from €54 to €55.52, reports Entertainment Business.

Following the announcement last year, several Dutch venues advertised early-bird tickets for the last weeks of December, as those who bought tickets in 2018 for events occurring the following year could benefit from the previously lower VAT rates.

The tax increase goes against the grain, as several other European countries have celebrated a cut in concert VAT in recent years.

“We always try to keep ticket prices as healthy as possible, but a certain increase in costs for the customer is unfortunately unavoidable”

In 2017, cultural-sector VAT in Spain saw a reduction of over 50%, in a decision lauded by live music industry officials. The Portuguese live music industry welcomed a similar move some months later and, most recently, concert professionals in Italy benefitted from a reduced VAT rate.

However, major Dutch live music industry figures seem unconcerned by the increase and expect no detriment to sales or to the wider industry.

“Except for a single event, we have not had to raise our prices,” says Mojo Concerts CEO Ruben Brouwer (pictured).

“We always try to keep ticket prices as healthy as possible, but a certain increase in costs for the customer, whether due to increased artist fees, staff costs or drinks prices, is unfortunately unavoidable.”

Following an excellent start to the year in terms of January ticket sales, Eventim Nederland’s managing director Henk Schuit is similarly positive: “The 3% increase will have little or no impact on ticket sales. The favourable economic climate has much more influence on sales at the moment.”

 


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TivoliVredenburg partners with Eventim

Utrecht’s TivoliVredenburg, one of the Netherlands’ largest concert venues, has agreed a ticketing partnership with Eventim Netherlands.

As of its autumn/winter cultural season, the venue, whose main room has a capacity of 2,000, will utilise CTS Eventim’s Eventim.Inhouse system to manage ticket bookings via its own web system. TivoliVredenburg hosted some 1,700 events attended by more than 1m visitors last year.

Suzanne van Dommelen, managing director of the venue, says: “The cooperation with Eventim is a great match. As TivoliVredenburg consists of six different halls – some seated, some unseated – and as many of our visitors are used to buying their tickets at a physical point of sale, we are quite a demanding client.

“It’s fantastic to add TivoliVredenburg to our list of clients and partners”

“The Eventim.Inhouse solution provides us with great support, giving us more resources to fulfill our ambitions in other areas. [It also] optimises the customer journey for our visitors.”

Henk Schuit, managing director of Eventim Nederlands, adds: “It’s fantastic to add TivoliVredenburg to our list of clients and partners. We will do everything we can to offer an outstanding service that goes beyond selling tickets.

“With our approach, we not only want to enable our customers to work more efficiently, but we want to give them the opportunity to focus on creating even more high quality live entertainment content for the widest audience possible.”

 


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