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CTS becomes ticketing partner for Rudolf Weber

Rudolf Weber Arena (cap. 12,650) in Oberhausen, Germany, has become an official ticketing partner of CTS Eventim.

From today (16 August), it is possible to book tickets for any event at Rudolf Weber Arena directly through the venue’s website with the same level of service and the same scope of use offered by CTS Eventim, according to a release.

This includes an expansion of availability for handling individual questions and issues raised by visitors to the arena.

“Unrestricted availability of tickets directly via our website and a strong service concept for our visitors were key criteria”

Benefits for those purchasing tickets through the arena’s website include a free choice of seats from the entire seating plan.

General manager of Rudolf Weber Arena, Mirco Markfort, says: “The partnership with CTS Eventim is the next step in the development of our arena. Unrestricted availability of tickets directly via our website and a strong service concept for our visitors were key criteria for us in the selection of our future ticketing partner.”

“We are delighted that this new partnership further strengthens our position as a service partner for large arenas in Germany such as Lanxess Arena, Barclays Arena and Mercedes-Benz Arena,” says Karsten Elbrecht, vice president of sales at CTS Eventim.

 


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CTS Eventim to sell tickets in German supermarkets

CTS Eventim is partnering with a discount supermarket chain in Germany to sell event tickets to grocery shoppers.

In collaboration with payment provider epay, Penny markets will enable shoppers to select and purchase tickets sold by Eventim at in-shop service-point machines.

“Consumers can choose their event, book a seat and print out their voucher directly at the machines,” according to a joint statement from the three companies.

“They can use this voucher to pay for the ticket along with the rest of their purchase at the checkout using your preferred payment method. The cash register is connected directly to the technical infrastructure of epay via the cash register interface. The payment service provider has been using this to activate its prepaid and voucher products at Penny for years.”

The partnership will also enable customers to book and pay for tickets online via the Penny Webshop, the Penny Kartenwelt and the Penny Ticket Shop.

Ice skating show Holiday on Ice will be the first event on sale, with Penny offering exclusive, discounted family tickets.

“Now our customers can conveniently buy their next concert visit from us”

“We are very pleased to have gained additional opportunities to reach our customers with our new partner Penny,” says Karsten Elbrecht, vice president of sales, CTS Eventim.

“With this cooperation, we will be able to open up new target groups for a selected offer. At the same time, the cooperation with Penny will now make it even easier for fans to access unforgettable live experiences.”

Marcus Haus, head of marketing at Penny, adds: “For years we have distinguished ourselves among our customers with additional services that make everyday life easier and shopping more attractive.

“Now our customers can conveniently buy their next concert visit from us. Especially with regard to renowned festivals such as Parookaville, we at Penny have proven to be a reliable and strong partner over the years. In this respect, this commitment now fits perfectly and is logical.”

Germany-headquartered Penny draws around six million customers per month to 2,150 branches across the country. The discounter brand also operates in Austria, the Czech Republic, Hungary, Italy and Romania.

 


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DreamHaus poaches Goodlive’s Julian Gupta and team

CTS Eventim’s DreamHaus has announced the appointment of Julian Gupta as director of festival booking.

His team, which consists of talent buyer Benjamin Fritzenschaft and talent buying assistant Moritz Kob, will follow him to the Berlin-based agency.

Gupta joins DreamHaus from Germany’s Goodlive where he was head of festival booking and curated line-ups for events including splash! (Ferropolis) and Heroes (Kassel, Freiburg and Geiselwind).

“I’m grateful that with Julian, Benji and Moritz we have been able to win an amazing team, who perfectly fit into DreamHaus’ DNA”

Gupta and his team have also worked on tours for the likes of Stormzy, Odesza, Little Simz, Khalid, Skepta and Dave.

Commenting on the new appointments, DreamHaus CEO Matt Schwarz says: “I’m grateful that with Julian, Benji and Moritz we have been able to win an amazing team, who perfectly fit into DreamHaus’ DNA.”

Gupta adds: “Since the first talks, I’ve been convinced that we can implement new ideas with the team here. I’m looking forward to the upcoming tasks in a perfect environment.”

Marc Seemann, director strategy & business development at DreamHaus, says: “We are very pleased about the new opportunities the integration of Julian and his team will open up together with their convincing market competence. We will further expand the areas of marketing and brand partnership by using new synergies.”

DreamHaus is responsible for organising and programming the Rock am Ring and Rock im Park festivals, along with eventimpresents. The agency says it is planning to “build up additional live platforms” with the new team.

 


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Ewald Tatar on “unforeseen challenges” at Nova Rock

Barracuda Music CEO Ewald Tatar has spoken to IQ about the “unforeseen and unpredictable” challenges at this year’s Nova Rock festival in Austria.

The annual hard rock event returned to Nickelsdorf last weekend (9–12 June) and featured acts including Muse, Placebo, Volbeat and Five Finger Death Punch.

The sold-out festival saw a total of 225,000 visitors flock to Pannonia Fields, which marked a new attendance record for Nova Rock.

According to Tatar, the festival’s biggest challenge was recovering from “the rain of the century,” which hit the country mere days before the festival was due to open its gates.

“During the 3-4 final days leading up to Nova Rock 2022 it rained more in the region than during the period between November 2021 and the beginning of June 2022 in total,” explains Tatar.

“This was very challenging for the final construction work on the festival site, as the ground, which is a field used for farming the other 11 months of the year, was completely soft and our vehicles got stuck. This was also the case for the festival visitors’ cars and caravans, which slowed down the arrival process and made it very tricky. As soon as it dried up and everyone had arrived, we had perfect festival weather: sunshine and heat!”

Despite the washout, Tatar says everything worked smoothly behind the scenes and both artists and crew were happy to be back on the fields after two years.

“Festivals and big events are what everyone in our team loves and loves being a part of and you could feel this euphoria and great energy during Nova Rock,” he says.

“Most artists mentioned on stage how happy they were to be back performing for huge audiences and you could tell, that the audience shared that feeling too! The atmosphere was incredibly energetic and positive as the area in front of the stage was packed with people dancing and singing along to their favourite bands, who loved playing a big festival again.”

Nova Rock, which is promoted by Nova Music Entertainment (part of CTS Eventim’s Barracuda Music), will return between 7 and 10 June in 2023.

 


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CTS Eventim festivals to offer 5G coverage

Germany’s CTS Eventim is to offer 5G network coverage for festivals attendees this summer as part of its partnership with telecommunications provider O2 Telefónica.

Southside, Deichbrand and Highfield festivals will be provided with blanket 4G/LTE coverage, as well as its 5G network for the first time, including on the 3.6 GHz frequency band.

As part of the link-up, those unable to attend the events in person can watch the official livestream – along with highlights of selected artists as on-demand videos in HD – for free, while O2 customers also benefit from 48-hour presales for shows all-year-round.

“We aim to massively grow Eventim Brand Connect in the near future”

“When tens of thousands of people come together, as they do at our open-air festivals, network coverage has always been a challenge in the past,” says Dr Frithjof Pils, MD of Eventim Live. “We are delighted that by offering 5G for the first time, O2 is providing our festival fans with a very special service and real added value.

“O2 and CTS Eventim are also working on other product and service innovations that we’re already greatly looking forward to implementing. This long-standing partnership also highlights the value of CTS Eventim’s assets for major brands. On this basis, we aim to massively grow Eventim Brand Connect in the near future.”

The companies agreed a multi-year live entertainment partnership in early 2020, but the arrangement was partially suspended due to the pandemic.

“Festivals are back and we are finally able to take our partnership to the next level”

“After more than two years, festivals are back, and we are finally able to take our partnership with CTS Eventim to the next level,” adds Michael Falkensteiner, director of brand and marketing communications at O2 Telefónica Germany. “We, as one of the leading mobile telecommunications brands, and CTS Eventim, as one of the leading live entertainment providers, are combining forces to present O2 customers and all music lovers with outstanding moments. Whether it’s in person at the event, virtually via free livestreaming or in the form of a video-on-demand concert.

“For us, this is another step in the process of evolving our core brand into a superbrand that sets us apart from our competitors and is both relevant and eye-catching.”

As in previous years, O2 Telefónica will also  be providing other major events in Germany with its powerful O2 network, including the Rheinkirmes funfair in Düsseldorf, the Munich Oktoberfest and the Maschsee Lake Festival in Hannover.

 


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Rock am Ring sells record 90,000 weekend tickets

Germany’s premier rock festival Rock am Ring has sold a record 90,000 weekend tickets for its 2022 edition.

Limited day tickets are available for eventimpresents/DreamHaus’s festival but otherwise, it is completely sold out.

Green Day, Muse, Volbeat, Placebo, Måneskin are among the acts slated to perform at the event, taking place at the Nürburgring race track between 3 and 5 June.

It was recently announced that all performances will be livestreamed via German streaming service RTL+, with fans around the world able to watch the broadcast free of charge.

Green Day, Muse, Volbeat, Placebo, Måneskin are among the acts slated to perform at the event

Additionally, a partnership with TikTok will bring the Rock am Ring experience to the worldwide community through hashtag campaigns, live programmes, official playlists and backstage content with popular creators.

Eventimpresents and DreamHaus have also reported that twin festival Rock im Park is almost sold out, having shifted more than 70,000 tickets. The event takes place concurrently with Rock am Ring, at Zeppelin Field in Nüremberg.

Rock am Ring was founded by Marcel Avram and Marek Lieberberg’s Mama Concerts in 1985, while Rock im Park took place for the first time in 1995 under Marek Lieberberg Konzertagentur (MLK).

Berlin-based promoter DreamHaus is now responsible for organising and programming the Rock am Ring and Rock im Park festivals, along with eventimpresents.

 


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CTS Eventim: ‘Strong start to 2022 is cause for optimism’

CTS Eventim says its strong start to 2022 is cause for optimism that live entertainment will make a “robust comeback” this year.

“Concert and festival venues are finally coming back to life,” exclaims CEO of CTS Eventim, Klaus-Peter Schulenberg, as the company’s Q1 financial results are revealed.

The lifting of coronavirus-related restrictions in the company’s core markets meant that revenue in the ticketing and live entertainment segments increased substantially in the first quarter of 2022 compared with the same period of last year.

The results show that consolidated revenue improved to €139.2 million in the first fiscal quarter of 2022 (previous year: €19.6m). While normalised EBITDA (earnings before interest, taxes, depreciation and amortisation) came to €23.7m (previous year: €-19.6m).

In the ticketing segment, revenue rose to €76.5m in the first three months of 2022 (previous year: €13.5m). Normalised EBITDA was back in the black at €27.2m (previous year: €-13.4m).

“Ticket sales in April – and so far in May too – have been well above the level seen in the same period of 2019… a record year”

Revenue in the live entertainment segment improved year on year to reach €65.1m in the first quarter of 2022 (previous year: €6.8m). Normalised EBITDA amounted to €-3.5m (previous year: €-6.2m).

“We are delighted that ticket sales in April – and so far in May too – have been well above the level seen in the same period of 2019, which had been a record year,” continues Schulenberg.

“This underpins the hope that the live entertainment sector will really bounce back after an enforced two-year break due to coronavirus. The live entertainment business ramped up again in our European markets and overseas much sooner than in Germany, where coronavirus restrictions were lifted relatively late.”

The company says it received “positive news” at the beginning of this year when an arbitration tribunal decided that autoTicket – a joint venture between CTS and Kapsch TrafficCom – is entitled to claim for compensation and reimbursement of expenses from the Federal Republic of Germany.

Also in 2022, CTS announced a partnership with France Billet to provide ticketing software and related services for the 2024 Olympic and Paralympic Games in Paris. The company expects the contribution to revenue to be in the double-digit millions.

 


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Rock am Ring to be streamed live, free of charge

This year’s edition of Rock am Ring will be streamed live, with fans at home able to watch the broadcast free of charge.

The German festival is set to take place between 3 and 5 June at the Nürburgring, with performances from acts including Green Day, Muse, Volbeat, Placebo, Måneskin and more.

Thanks to a partnership between CTS Eventim and RTL+, fans around the world will be able to watch performances from all 70+ acts without restrictions, via the web browser on RTLplus.de and the app for RTL+ premium users.

With around three million paying subscribers and up to 7.01 million unique users per month, RTL+ is the leading German entertainment service in the streaming market.

“It’s great that we can now share this experience with even more people”

The stream will be produced by Eventim Brand Connect, which is responsible for brand partnerships, media marketing and sponsorships at CTS Eventim.

“We are delighted to have gained an outstanding new media partner in RTL+. After an enforced two-year break, this Rock am Ring festival promises to be extra special. It’s great that we can now share this experience with even more people,” says Dr Frithjof Pils, MD of Eventim Live.

“Our partnership with RTL+ underscores our strategic objective to massively grow Eventim Brand Connect as a business segment in the near future.”

Frauke Neeb, programme director at RTL+: “We are in the process of growing RTL+ into Germany’s largest entertainment platform, where we will also be offering an extensive range of music to stream in the future. We are delighted that this new partnership with Eventim is already giving us the opportunity to offer our customers a live stream of Germany’s largest music festival featuring top acts.”

 


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CTS Eventim appoints Cornelius Baur

CTS Eventim has appointed Dr Cornelius Baur as the new deputy chairman of the supervisory board.

Baur succeeds Professor Jobst Plog, who decided not to stand for re-election after 16 years in office.

The annual shareholders’ meeting of the company confirmed the appointment of Dr Baur by a large majority on 12 May 2022.

Dr Bernd Kundrun, chairman of the supervisory board, comments: “I am delighted that we were able to win Dr Baur for this role. He brings outstanding international management skills to the board and his expertise will be an invaluable asset as we seek to drive forward the development of CTS Eventim. I would also like to thank Professor Plog for his many years of dedicated service on the supervisory board of our Company and wish him all the best for the future.”

“[Baur] brings outstanding international management skills to the board and his expertise will be an invaluable asset”

Baur commented: “As coronavirus restrictions are being lifted, people are excited to be able to enjoy more cultural activities and live events again. And so am I! The fact that I am able to play a part at CTS Eventim in making this happen fills me with gratitude and pride. I look forward to being part of a constructive Supervisory Board that collaborates closely with Klaus-Peter Schulenberg, Andreas Grandinger and Alexander Ruoff on the board of management.”

Dr Baur studied business administration at the Ludwig Maximilian University of Munich, followed by a doctorate degree focusing on the subject of strategic decision making in the automotive industry. From 2014 to 2021, Baur headed up the German office of McKinsey as a managing partner, which also included organisational responsibility for the Austrian office in Vienna.

In 2021, he became CEO of the European Healthcare Acquisition & Growth Company (EHC), which is listed on the Euronext exchange in Amsterdam.

 


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ILMC 34: Inside ticketing’s new normal

International ticketing executives have given a mixed picture on live music markets around the world as the business bids to pick up where it left off pre-pandemic.

ILMC’s Ticketing: All change please! session heard from Ticketmaster UK’s Sarah Slater, Marcia Titley of Eventim Norway & Sweden, John Talbot of AXS Europe, Dice’s Amy Oldham and TicketSwap’s James Fleury, with Michael Hosking of Singapore-based Midas Promotions offering a promoter’s perspective.

Quizzed on the state of play by chair Richard Howle of The Ticket Factory, the panel reported contrasting fortunes to date.

“In Scandinavia, restrictions were lifted in December in Denmark, in January in Norway, and February in Sweden, so we’re about three, four months in,” noted Titley. “When the restrictions were lifted, ticket sales jumped, which was great, we were all thrilled. And then they kind of plateaued.”

“We’re making progress, but it’s slower than I think we all had hoped”

While observing a week-by-week improvement, she added that Covid has appeared to have triggered a change in purchasing habits, with a shift towards buying tickets later in the day.

“They’re waiting, and I think we can all understand why,” she said. “I think we’re all holding our breath a little bit wondering if some new variant’s going to pop up tomorrow. And shows aren’t selling out, so that sense of urgency isn’t there.

“One thing we’re starting to see in Scandinavia as well is uncertainty if shows and festivals are actually going to happen. Just recently, last week, one of our biggest festivals in Norway had to cancel because of Covid complications… So this has also affected consumer behaviour.

“Also, I think we’re trying to find ways to get people to go back to live. I think people have got a little bit stuck on their couches and we need to try to find a way to get them to remember what live was all about. If we can get them into the shows then we will be able to build up that kind of credibility in the market. We’re making progress, but it’s slower than I think we all had hoped.”

“One of the greatest impacts of Covid is it has made people, generally, quite lethargic”

Citing sold-out stadium shows by Justin Bieber in Singapore and Malaysia, Hosking stressed that demand was visible for certain artists, but returned to the theme of audience lethargy.

“The real test will be maybe the B and C-listers,” he offered. “I think one of the greatest impacts of Covid is it has made people, generally, quite lethargic. The old days of having to do everything immediately seems to have waned. And of course, Asia’s not one country, it is several countries and there are still very different restrictions about touring. But Justin is living proof that if the people want you bad enough they’ll go out and buy tickets.”

Talbot, who joined AXS last summer, said the business had faced an “existential threat” and attempted to put its travails into perspective.

“To use a hospitalisation analogy, we were hit by a truck and now we are in the recovery from that period, and it’s not going to happen overnight. We’ve got a cost of living crisis. People can see the alternatives to going out – because they were denied so long, they’ve got other options and they can entertain themselves in different ways.

“We do need to teach the market that going out, congregating, seeing live events is a really, really important part of our culture and they should come back to it. But those challenges are nowhere near as existential as what we were facing only a matter of months ago, so I think there’s a lot of reason to be very cheerful.”

“Half of our customer services activity at the moment is reuniting customers with the tickets they bought in 2019 and 2020”

He added: “We’re finding that a lot of our best customers are holding four or five tickets to shows that are yet to play off… So how do you sell to the market new events, when they’ve already got commitments, and sometimes they’ve forgotten that they’re holding these tickets?

“Half of our customer services activity at the moment is reuniting customers with the tickets they bought in 2019 and 2020. So when that clog disappears, as it will, I think that’s when we can really start to see new on sales not being buffeted by those market forces.”

Slater and Oldham suggested the state of affairs in the UK was more favourable across the board, in part, due to being able to press ahead with a partial festival season in 2021.

Slater, who received the Golden Ticketer gong at the 2022 Arthur Awards, pointed to Ticketmaster’s stellar business in the final quarter of last year.

“We were really able to capture that pent-up demand that the pandemic brought,” she said. “Q4 was absolutely huge: We had Reading & Leeds sell out; Creamfields sell out; we’ve got new sites for festivals; there are lots of tickets out there, but we’re selling all our tickets as well.

“We’re really positive; we were lucky that we got the summer [2021] in the UK, so we’re in a slightly different position to everyone else.”

“People are demanding to have choice and flexibility now when it comes to buying tickets”

“The market’s certainly buoyant,” added Oldham, Dice’s VP of content, Europe. “We had over a million people go out in London last month, which is extraordinary. The place where it’s the most buzzy is with emerging talent – the waitlist for artists like Fred Again is astronomical. People are buying really early because they’ve got the protection of knowing that they can give their ticket back if they can’t go.”

James Fleury of price-capped ‘ethical’ ticket marketplace TicketSwap said the Amsterdam-based firm had already twice broken company records in the first four months of 2022, and backed up Oldham’s point on flexibility.

“People are demanding to have choice and flexibility now when it comes to buying tickets,” he said. “Buying a ticket anymore isn’t necessarily a commitment to attend that specific event. It is for the top four or five artists that I really love, but for the other artists where we maybe like one single or a couple of tracks… I think it’s important that we also promote that flexibility.

“Our challenge this year as a company is to educate both fans, but also partners – promoters and festivals – about why having that choice and flexibility is important on the fans’ side.”

 


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