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Scottish gov apologises for vaccine passport ‘shambles’

The first minister of Scotland today apologised to the event industry for the botched rollout of the country’s vaccine passport app.

Vaccine certification became mandatory for large events and nightclubs last Friday (1 October) but ‘a vast majority’ of people experienced repeated problems in registering and uploading their personal vaccine status to the app, according to the events sector.

Scottish venues reported high levels of customer frustration over the lack of information from government and the chaotic rollout of the app.


In her weekly Covid-19 update this afternoon, first minister Nicola Sturgeon said NHS Scotland systems were to blame for the troubled launch rather than the app itself.

Sturgeon went on to say that the “initial backlog” of those waiting for the vaccine passport had been “cleared” by Saturday (2 October) lunchtime and that the Scottish government would continue to monitor the performance of the app.

“As anticipated, the rollout of this ill-conceived policy led to chaos and confusion in the street”

However, the event industry – which warned against the policy – is calling for the scheme to be scrapped immediately to avoid further damage to a ‘very fragile nighttime economy’.

Donald Macleod, MD Holdfast Entertainment/CPL, said: “Sadly and predictably [Friday’s] front door trialling of the Scottish Government’s new Covid Certification App proved to be problematic and highly confusing, with the vast majority of punters unable to access the app or show the required proof. This is an APP-ALLING shambles which if allowed to continue will have a devastating effect on the very fragile night-time economy. This ridiculous ‘Big Brother’ experiment and infringement of an individual’s civil rights should be dropped immediately.”

Mike Grieve, chairperson NTIA Scotland & Sub Club director, said: “As anticipated, the rollout of this ill-conceived policy led to chaos and confusion in the street [on Friday] with only a handful of our customers in possession of a functioning app passport. Around 50-60 others had a photocopy or screenshot of the wrong vaccination information or other spurious evidence of vaccination. Despite this we successfully checked all attendees for same-day LFTs to protect the health and safety of our customers and staff. What a shambles!”

Tony Cochrane, director of Club Tropicana, said: “The majority of customers at my clubs throughout Scotland told us they were annoyed and frustrated at multiple failed attempts to download the vaccine app and lost all faith in it. Others found no guidance on how to get it. You only get one chance to launch anything and this one must be one of the greatest failures ever. Public confidence in this has gone.”

Sturgeon said that Covid certification remains, in the Scottish government’s view, “a proportionate way of helping large events and night-time hospitality to keep operating during a potentially difficult winter”.


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