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The annual guide to the global live entertainment ticketing business
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Sandwiched between south-east Belgium, north-east France, and western Germany, with a population of about 645,000, and one of the highest per-capita GDPs in the world, Luxembourg is a sturdy little market rolling in disposable income.
Luxembourg’s key venue, the 6,500-cap Rockhal in Esch-sur-Alzette, 20km south of Luxembourg City, uses Belgian self-service provider Ticketmatic to sell its own tickets. So do Den Atelier in Hollerich, and the cultural centre Kulturfabrik, also in Esch-sur-Alzette.
The national ticketing agency, Luxembourg Ticket, operated by the Agence Luxembourgeoise d’Action Culturelle on behalf of the Ministry of Culture and the City of Luxembourg, is another significant vendor for all key venues. Deploying CTS Eventim ticketing software, it sells online, by phone, and through a variety of physical box offices across the country.
Tickets for concerts and other events in the Grand Duchy are also available through major ticketing online and retail outlets in neighbouring countries.
DISTRIBUTION OF SALES
As you’d expect, Luxembourg is a technologically modern market. Both Ticketmatic and Luxembourg Ticket offer mobile, print-at-home, and paper tickets, although points of sale remain significant.
VALUE OF MARKET
There are no publicly available figures for the Luxembourgish live market.
Secondary ticketing is disapproved of in Luxembourg, but tickets still dependably wash up on Viagogo.
INTERNATIONAL / DOMESTIC SPLITS & GENRES
Luxembourg is more of an importer than an exporter of pop music, and the vast majority of its shows come from the international circuit, with a strong line in French, German, and English-language acts.
Many of its audiences come from elsewhere, too: in 2018, a banner year, the Rockhal welcomed more than 250,000 visitors from all over the wider region, comprising 49% from Luxembourg and the rest from elsewhere.
Luxembourg has a weirdly strong record in the Eurovision Song Contest, with seven top-three results. It participated 37 times between 1956 and 1993 but withdrew in 1994 and has not mustered an entry since.
TAXES & CHARGES
Tax on tickets is 3% in Luxembourg.