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Publication

Market Report: Costa Rica

The annual guide to the global live entertainment ticketing business
Click the interactive map below to explore the top 66 global markets

From funding the Centro Nacional de la Música and public festivals like Envision, which boost the economy, to supporting local artists by offering grants and subsidies, it’s clear that the Costa Rican government prioritises investing in the growth of its cultural capital whilst still attracting the likes of Ricky Martin and Paul McCartney.

Primary ticketing
The key ticketing services in Costa Rica include eticket, La Tiquetera, Passline, Publitickets, and Special Ticket.

Eticket, supported by BAC Credomatic banking service, is the primary ticketing system for entertainment in Costa Rica. It offers comprehensive sales reports, event advertising, and on-site ticket sales support for event organisers. For fans, eticket provides the option to purchase tickets online, collect them in person, or buy them directly at the box office.

Passline’s platform allows organisers and promoters to publish events, record real-time sales, and customise landing pages for free. It also provides the ability to send mass emails to customers and offers multiple payment options and self-service kiosks for ticket and merchandise sales.

Distribution of sales
Digital ticket sales have become increasingly popular, accounting for over 70% of event tickets sold in many Latin American regions. Despite this, many Costa Rican ticketing services still offer physical tickets.

Secondary ticketing
Ticket reselling is permitted, with transactions occurring through authorised and unauthorised means. Platforms like Special Ticket and Passline allow customers to resell tickets, while secondary market sites such as Viagogo and StubHub are commonly used for resales.

Additionally, ticket resales occur through social media and online marketplaces, such as craigslist Costa Rica.

Taxes & charges
The tax rate in Costa Rica is 13%, and each ticketing platform charges a service fee in addition to tax, though the specific percentage is unspecified.

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