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Recovery Sessions: Recruitment, Restaffing and Re-skilling

Recruiting, Re-staffing and Re-skilling brought together HR leaders from global live music organisations for our third Recovery Session, which streamed live on IQ on 22 July 2021.

Recovery Sessions: Recruitment, Restaffing and Re-skilling quizzed HR experts including ASM Global Live‘s Catrin Lee, Heather Papst from TAIT, Brian Newman (Ticketmaster), Kirstie Loveridge from AEG Presents and The Zoo XYZ‘s Nadu Placca about the various challenges they face as key markets reopen for business, as well as the opportunities to ‘build back better’ by spreading the recruitment net as wide as possible to help the industry become more diverse, equal and equitable.

Subscribers can watch all Recovery Sessions, as well as our IQ Focus webinars, on-demand on our website. To become a subscriber, click here.

The Recovery Sessions are kindly supported by ASM Global and POS solution provider goodtill.

Recovery Sessions: Insurance: The missing piece

While compensation schemes in many European markets have helped build confidence, the absence of commercial cancellation insurance for Covid-19 remains a major barrier to live music’s return. How long will this market failure endure? And when policies do return, what are the likely rates and terms that companies can expect?

With an update on availability and progress across Europe and other international markets, this vital Recovery Session, Insurance: The missing piece, provided a current snapshot.

Chair Anna Wade (Boomtown Festival (UK)) was joined for this Session by Tim Thornhill (Tysers Insurance Brokers (UK)), James Davies (EC3 Insurance (UK)), Kim Bloem (Mojo Concerts (NL)) and Matthias Grischke (Novitas special risk (DE)).


Recovery Sessions: The Mitigations Session

With many live markets on the verge of reopening, the precautions put in place will vary enormously. From voluntary-risk-assessed mitigations to those required by guidance, what are the latest measures that will restart live music?

Our invited line-up of production specialists and industry pros presented a rundown of the top mitigation measures, the latest in testing and certification, and draws from up-to-the-minute guidance from multiple international markets.

Chair Jessica Koravos (The Really Useful Group/Oak View Group (UK)) was joined by Jim Digby (Event Safety Alliance (US)), Julian Bentley (J-EMSS Limited (UK)), Lisa Ryan (EFM Global Logistics (UK)) and Stephanie Bax (CAA Icon (UK)).


Recovery Sessions: The Private Sector: Finding a voice

Kicking off our second Recovery Sessions – our new monthly series of conversations on the latest developments around the COVID-19 pandemic & the roadmap to reopening – was this conversation about the commercial live music business becoming more organised in speaking to governments and authorities.

The Private Sector: Finding a voice brought together Chair Greg Parmley (ILMC/LIVE (UK)), Evelyn Richardson (Live Performance Australia (AU)), Alex Schulz (Reeperbahn Festival (DE)), Jonathan Lomax (The Blakeney Group (UK)) and Erin Benjamin (Canadian Live Music Association (CA)) to discuss what less engaged markets can learn from their neighbours, and how important relationships with politicians will be in a post-Covid world.

Recovery Sessions: Certificates & Passports… The key to mass gatherings?

Kicking off our debut Recovery Sessions – our new monthly series of conversations on the latest developments around the COVID-19 pandemic & the roadmap to reopening – was a discussion about certificates and passporting.

Certificates & Passports: The key to mass gatherings? brought together professionals with experience trialling, developing and implementing passports or certificates in order to answer the big question: Could they be the key to reopening venues and festivals for the masses?

Session chair chair Lisa Henderson (IQ) was joined by Paul Twomey (Biosecurity Systems International), Danielle Kennedy-Clark (The O2), Ruth Hayat (Tel Aviv Yafo Municipality) and Hillary Cannon (myGP TICKet).


Recovery Sessions: Test concerts… Piloting live music’s return

Announced last month, the Recovery Sessions is a new monthly series of half-day webinars that will keep the live music industry updated about the international roadmap to reopening. All Recovery Sessions events are free to access for IQ subscribers, taking place here on the IQ site.

Test concerts: Piloting live music’s return took place on Thursday 13 May 2021. IQ invited professionals from the most important pilot shows and initiatives to date – Back to Live in the Netherlands, Festivals per la Cultura Segura in Spain and Sefton Park Pilot in the UK – to present the lessons learned from those pioneering events, which it is hoped will provide a model for the short-term restart of non-socially distanced concerts and festivals.

Joining chair Jon Chapple (IQ) on this session was Dr Josep María Llibre (Hospital Universitari Germans Trias i Pujol), Primavera Sound’s Pablo Soler, Festival Republic’s Luke Cowdell and ID&T COO Rosanne Janmaat

Recovery Sessions: Industry Heads… Leading the way back

This Recovery Sessions took place on 13 May 2021

Announced last month, the Recovery Sessions is a new monthly series of half-day webinars that will keep the live music industry updated about the international roadmap to reopening. All Recovery Sessions events are free to access for IQ subscribers, taking place here on the IQ site.

As professionals across different territories plot separate timelines in the recovery process for the live entertainment industry, three leaders from the agency, festival and venue sectors discussed where they are on the roadmap to recovery. A high level discussion included an announcement about Festival Republic’s forthcoming pilot show.

Festival Republic MD Melvin Benn, Artist Group International president Marsha Vlasic, and ASM Global’s Europe EVP John Sharkey appeared as guest speakers. Creative Artists Agency senior agent Maria May chaired.

IQ Focus: The Technology of a Pandemic

The recent pandemic has changed the face of our industry as we know it, almost overnight. Since March 2020 we have seen complete closure of venues, festivals, tours and all live music operations. Overtime we have seen the relaxing of those restrictions and in some countries venues are open, albeit with certain restrictions, and more countries will follow.

However, until powerful anti-virals are in play or ultimately a vaccine, we will need to put into place technology and systems that allow venues to function at their peak with social distancing in mind.

The Covid tech panel looked at these technologies, whether they be software solutions, access control and biometrics or automated disinfecting systems, with individuals presenting various technology across all genres, the panel will present ideas of what can work for your venue or event.

Joining chair Steve Machin of LiveFrom.Events, was Adam Goodyer (Realife Tech), Brigitte Fuss (Megaforce), Joren De Wachter (Seats.io), John Sharkey (ASM Global) and Paul Twomey (Biosecurity Systems).

IQ & Wide Days: Laura Marling’s Streaming Success

IQ  joined forces with Scottish music convention Wide Days for this virtual IQ Focus session, which shined a light on the team behind Laura Marling’s pioneering live stream shows in London earlier this year.

In June, Laura Marling made history with two, back-to-back shows at London’s Union Chapel, with the first performance livestreamed to Europe and the second exclusively for North America.

Selling over 6,000 tickets, the gigs proved that it’s not just stadium acts that can generate revenue from broadcasting to an online audience. Key figures who helped make Marling’s vision a reality came together on the panel to discuss how the shows can serve as a template for other acts.

Chaired by music industry consultant Tina Hart, panellists included ATC Management’s Ric Salmon, who was a driving force behind the Union Chapel shows and has since set up ticketed livestreaming business, Drift; Amy Oldham of Dice, who provided the ticketing and one of the livestreaming platforms for Marling’s concerts; and award-winning director Giorgio Testi of Pulse Films, who was in charge of filming the shows.

IQ Focus: The Lost Causes.. Campaigners & Advocacy

Before Covid-19, a wide range of advocacy work was centred around live music, from campaigns to improve gender diversity in line-ups and accessibility for disabled customers to environmental projects and drives around recruitment, inclusion and mental health.

But what have experts and practitioners in these areas been doing since live music shut down? And when music events do return, against an uncertain economic backdrop is there a risk that their important work will be diminished?

The first in a new series of ‘Lost Causes’ discussions invited Francine Gorman, outreach coordinator at Keychange; Jacob Sylvester Bilabel of Green Music Initiative; Natalie Wade, founder of Small Green Shoots; Attitude is Everything’s head of volunteering and skills development, Paul Hawkins; Musica Therapy’s Sital Panesar; and chair Adam Webb (FanFair Alliance) to count the broader cost of the business interruption caused by the coronavirus pandemic.