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Ticketing Manager

  • Full Time
  • Bristol, UK
  • Posted 2 months ago
  • TBC
  • Closes March 8, 2020
  • Applications have closed.

tegmjrlive TEG | MJR

Role summary

You will be responsible for managing the Ticketing and Customer Service functions at TEG | MJR, ensuring a high performing ticketing service, maximising revenue across all channels and ensuring excellent internal communications flow with appropriate teams across the organisation and externally with ticketing outlets.

Responsibilities

Manage the operational practices within the department regarding show setup; liaising with promoters, agents, venues and ticket outlets to build manifests, presale/onsale/offsale schedules and allocations/reallocations, in order to maximise ticket sales revenue.

Ensure accurate, timely and efficient reporting and financial returns, reconciliation and accountability of Ticketing to relevant stakeholders.

Ensure the upkeep of all ticketing-related systems; develop project plans and deliver projects to further develop such systems.

Manage a department of Team Leaders and Assistants; including learning, development and ongoing appraisal to ensure that the needs of both individuals and the business are met.

Managing relationships with key internal (Promoters, Finance, Marketing) and external (3rd party ticketing outlets) stakeholders and contribute to the budgeting, targeting, and forecasting processes to provide accurate projections.

Negotiating new contractual deals and fee structures for all potential new sales outlets.

Analysing tour sales and evaluating best practices for effective promotion of tours.

Manage customer service including dealing with escalated customer issues directly.

Ensure legal requirements of ticketing operations are met including GDPR and other Data Protection requirements, Health and Safety legislation and PCI DSS compliance.

 

Requirements

Experience of playing a leading role in the ticketing function in a live entertainment, arts, leisure or sport environment.

Experience of staff management, supervision, motivation and training.

Expertise in all front-end ticketing processes to maintain a self-sufficient ticketing operation.

Excellent organisational skills and the ability to manage multiple priorities and meet deadlines in an often highly pressured environment.

Experience of delivering financial information and statistical data.