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Marketing & Communications Manager

  • Full Time
  • Nottingham, UK
  • Posted 1 month ago
  • Competitive
  • Closes June 2, 2023

National Ice Centre & Motorpoint Arena Nottingham

Hours: Full-time 40 hours per week
Reporting to: Head of Marketing & Communications
Direct reports: 3 Marketing Execs, Graphic Designer


About the role

We have a rare opportunity for an experienced and talented individual to manage our Marketing & Communications function.

Reporting to the Head of Marketing and Communications, you’ll be responsible for leading the team and executing a comprehensive strategy to increase ticket sales and brand awareness for the National Ice Centre and Motorpoint Arena Nottingham. You will also be responsible for developing and implementing the marketing strategy for our rapidly expanding National Merchandise business, retail outlets and newly formed National Catering brand.

You will need to communicate effectively both inside and outside the organisation and collaborate with other departments.

You will support and manage the staff in the team to deliver their objectives and develop their skills and experience.

The role will require you to successfully execute a diverse and unrelenting range of projects, from media liaison at major sporting events or creating innovative marketing campaigns for niche events, to negotiating contracts and commercial deals with partners.

The role requires someone with strong organisational skills and a positive and resilient ‘can-do’ attitude in the face of conflicting priorities and tight, often non-negotiable, deadlines.


About us

The Motorpoint Arena Nottingham is the largest entertainment venue in the East Midlands, showcasing the biggest events in music, comedy, and sport from Peter Kay to Ed Sheeran, England Netball to the World Ice Hockey Championships, with over 500,000 customers a year.

The National Ice Centre (NIC) sits within the same complex and hosts a variety of ice sports for clubs, the public, beginners and even Olympians 18 hours a day, every day, with 250,000 visitors a year.

National Merchandise has grown in 10 years to become the largest merchandise concession company in Europe, selling products in The O2, OVO Hydro, OVO Arena Wembley and the NEC Group’s two Arenas in Birmingham amongst over 30 venues. National Merchandise also designs, produces, and sells festival merchandise for over 40 festivals and sells merchandise at stadia such as Tottenham Hotspur and Croke Park as well as events ranging from the America’s Cup to Eurovision.


The Marketing & Communications Team

The team supports all areas of the business, including ice skating and arena shows but also promoting hospitality experiences, meetings & event spaces, ice sports shops and many merchandising partner venues and festivals around the UK and Ireland.

The workload is varied, and the team works in a very busy and fast-paced environment. No two days are the same, for example organising a marketing/PR trip, or launching a new restaurant/hospitality space or helping to put an Arena show on sale. The team requires organised and proactive individuals who can communicate effectively, have a positive attitude, thrive on managing multiple projects at the same time and who are able to incorporate evening and weekend working into their hectic schedule when required.


Key Responsibilities 

  • Alongside the Head of Marketing and Communications, developing and delivering the marketing and communications strategy for the National Ice Centre, Motorpoint Arena Nottingham, National Merchandise and National Catering.
  • To ensure the delivery of all projects and plans in accordance with timeline and budget.
  • To lead and motivate a team of four staff made up of 3 Marketing Executives and a Graphic Designer by providing leadership, guidance, and support.
  • To ensure the team provides a high quality and responsive marketing and communications service across all clients, with clear briefs and excellent communication maintained at all times.
  • To support the team with ideas and assistance on event marketing campaigns, social media, design, creative direction, copywriting, and PR initiatives to deliver business objectives, raise brand awareness and ultimately generate sales.
  • Support the Business Data Analyst with developing the data strategy, ensuring clear, visual information and analysis to support effective decision-making.
  • To own the digital strategy and oversee the venue’s digital marketing channels.
  • To maintain positive relationships with external agencies, partners, promoters, and suppliers, including contract negotiation and management.
  • To forge strong relationships with all teams to understand their objectives and marketing requirements, whilst having the commercial acumen to prioritise commercial returns.
  • To manage and support the Web Developer on website development projects, optimising the user experience for over 30 business websites.
  • To support the venue’s sustainability strategy, raising awareness of our objectives and achievements internally and externally.
  • To maintain the venue’s communications strategy and plan.
  • To undertake other tasks or duties as may be allocated from time to time in keeping with the responsibilities of the role.


Experience, Knowledge & Skills

  • An appropriate level of Marketing qualification for the role
  • Proven experience in a senior marketing and communications role, ideally within the arts, entertainment, or sports industry
  • At least three years’ experience managing and motivating a marketing team
  • Proven experience in delivering successful commercial campaigns and projects
  • Excellent communication and presentation skills, with the ability to quickly build rapport and develop and maintain strong relationships with internal and external stakeholders
  • Excellent attention to detail, proof reading and copywriting skills, with an ability to succinctly summarise for senior management and Board level
  • Strong project management and organisational skills, with the ability to manage multiple campaigns simultaneously
  • Experience of keeping calm under pressure in a fast-paced environment with demanding external clients and hard deadlines
  • Strong digital marketing and analytical skills
  • A passion for live entertainment and/or sport
  • Ability to work flexible hours, including evenings and weekends where needed


What we can offer:

  • A busy, lively, and varied role, marketing great products in an exciting industry
  • A competitive salary
  • Flexible working hours, with some working from home opportunities
  • Training and development opportunities
  • Up to 30 days’ annual leave with additional annual leave purchase scheme
  • Cycle to work scheme
  • Employee assistance programme
  • Public transport season ticket scheme
  • Workplace parking
  • Tickets to Motorpoint Arena Nottingham events
  • Free ice skating at the National Ice Centre


One final thought

This has the potential to be one of the most exciting roles you will ever have in your career. It is incredibly rewarding but also incredibly busy and demanding, in an often unstructured, reactive way that is simply a reality of the live entertainment industry.  There are many talented people that these pressures, demands and ways of working will not suit and we wish you well in your career elsewhere.

However, if you’re a talented person that is already excited at this fantastic opportunity in an industry that you’d love to be a part of, then we very much look forward to hearing from you.

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