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Client Manager

  • Full Time
  • London / Manchester, UK
  • Posted 1 month ago
  • £25K – £30K (DOE)
  • Closes December 1, 2021
  • Applications have closed.

Kaboodle.co.uk

About Kaboodle:

Kaboodle is a multi-functional tech platform that allows promoters and organizers to sell tickets, travel and accommodation to experiences around the world. Our partners include Boomtown, Printworks, Snowbombing, Lost Village, Truck Festival and many more.

We come from a festival background, but have more recently served as the box office solution at a number of the world’s most exciting creative spaces. This has given us the
experience to create a dynamic and versatile platform that maximises profit via upselling extras, travel and accommodation. We are not just a plug-in or add-on, we are your complete solution, or as we prefer to say, the whole Kaboodle.

Role Summary:
The individual will ideally have a background of working in ticketing, for example for a ticket agent or for a promoter, and a passion for live music. The main focus of the role will
be to manage the relationships with a number of our clients, becoming the main point of contact and supporting their use of our platform. There will also be occasional work
on-site at our client’s events (both in the UK and aboard). As the role evolves it may also include more regular, dedicated work at specific venues managing or supporting their
box office. Being a self-starter, capable of taking the initiative and having great attention to detail is a must.

Kaboodle’s culture is based around excellent service & genuine enthusiasm about what we do, so we look for friendly, motivated people who live and breathe these values. We are searching for an adaptable, hardworking and enthusiastic person to be part of a positive and dynamic team; one who understands the importance of giving high quality and efficient service to clients at all times via email, in person and over the phone.

Job Description and Key Responsibilities:
– Working with our clients both existing and new, setting up the ticketing for their events on our system.
– Regular Box Office management on site at our venues, helping customers and dealing with ad hoc tasks to ensure the smooth running of the event.
– Support all on-sales through our proprietary ticketing system and ensure all client requests are serviced by all departments within Kaboodle.
– Provide reports through our reporting system.
– Maintain and update existing events, such as updating ticket allocations.
– Maintain event pages on the Kaboodle website.
– Learn everything you can about our clients’ events and what makes them all special.
– Ensure all sales streams are operational efficient, ensuring potential ticket sales are maximised.
– Coordinate internal development work in line with our clients requirements.
– Support the engineering team in their development of the platform.

Requirements:

Essential:
– Proven ticketing experience or experience in events, festivals, music and related industries
– Strong knowledge of ticketing systems and awareness of the wider ticketing
industry
– Excellent communication skills, both written and verbal
– Computer literate with strong skills on all MS packages, especially Excel
– Effective administration, time management and organisational skills
– Positive ‘can do’ attitude, initiative, drive and enthusiasm
– Team player who enjoys working in a high achieving environment
– A commitment to delivering the best
– The ability to work calmly under pressure
– Ability to multitask, prioritise, and manage time effectively
– Experience in complaint handling
– Proven track record of working to deadlines
– Active listener, naturally empathetic and with common sense.
– Flexible to work regular evenings, weekends both in the office and onsite at events with potential international travel to service our overseas events and festivals

Desirable:
– Clean driving license

Further details:
– Salary: £25-£30k per annum (dependent on experience)
– 23 days holiday per annum (increasing with service to a maximum of 25 days)
– Benefits including a Cycle-To-Work scheme and Health Cash Plan
– Hours are normally 9am to 5.30pm (with some flexibility to work earlier or later) Monday to Friday but the successful applicant must be flexible to work evenings and weekends as required. (Time-of-in-lieu is accrued for any additional days worked over weekends).