Ticketing Coordinator

Please note that we will only consider applicants with proven experience of working in a ticketing role  for a concert promoter, music festival or concert venue

The Ticketing Coordinator role covers all aspects of ticketing concerts and events. You will ensure that all shows are set up and ready for on-sale announcements, pre-sale and general on-sale. You will be expected to ensure that presale arrangements are in place for both small and larger shows and will coordinate ticket links, so they are ready to go live on time. As part of the role, you will also be responsible for ensuring all ticket sales sheets have the correct information and ticket updates are sent on time to key artist agencies and management.

You will need to have excellent interpersonal and customer service skills and be willing and prepared to handle enquiries and complaints and dealing with various box offices in all the venues we work with. Being able to multi-task is an essential skill in this role.

You will also be interested in keeping up to date with trends both in the ticketing industry and amongst agencies, whilst able to demonstrate knowledge on technological advances within ticketing platforms to ensure continued good practice and that our systems are up to date.

Key aspects of the role:

• Analyse sales across all ticket agents for all shows on a weekly basis, ensuring income for the company is maximised.
• Liaise with ticket agents and venues on several areas including marketing support, artist information and sufficient ticket stock.
• Ensure all data is retrieved from ticketing agencies for every show and stored in line with GDPR.
• Work with the marketing team to ensure ticket sales are maximised.
• Building of ticketing manifests
• Ensure all outlets have enough ticket allocations and are topped up where needed
• On show days, ensure show reps receive sales, guest list and customer lists and any other essential information as soon as possible.
• Maintaining positive communication with venues and agents
• Manage day to day issues and complaints
• Manage all guest lists and complimentary tickets on behalf of the artist and Crosstown Concerts.
• Manage cash and ensure sales and floats balance at the end of an event. Ensure final sales reports are correct and balance with the income figures.
• For large events hold responsibility for box office set up and management as well as general assistance on site during set up and de rig.

More about you. We need you to:

• Have strong administration experience in ticketing and a love of working with spreadsheets!
• Be able to work to strict deadlines.
• Have detailed financial understanding
• Be confident in using different IT systems
• Be highly organised with an eye for detail
• Be a creative thinker
• Be prepared when required to work long and unsocial hours from time to time and during the peak periods
• Be in attendance at key concerts to ensure accurate tickets and income reconciliation.
• Have a desire to maximise income through all ticketed income streams whilst keeping costs low.