Box Office Manager

Are you ready to manage the Box Office at AEG Presents newest venue, Watford Colosseum?

Want to work for a company named in The Sunday Times Best Places to Work 2024?

If so, AEG Presents, the touring, festival, and mid-sized venue division of AEG Europe, is looking for a Box Office Manager who will run venue ticketing provisions from event confirmation through to the event night at Watford Colosseum.

Your role will include:

• Managing the day-to-day ticketing functions including:
• manifest creation
• setting up and managing show allocations and holds on AXS back-end system;
• sending show confirmations and allocations; managing presales and on sales;
• monitoring ticket allocations to maximise sales through AXS
• Providing sales maps and reporting on a show-by-show basis
• Producing show settlements
• Working closely with our primary ticketing partner AXS to fully utilise their ticketing system, and becoming an expert user and team trainer
• Liaising with promoter teams on all aspects of their event ticketing
• Keeping up to date on accessibility requirements, such as The Attitude Is Everything charter and the Nimbus Access Card who are a key partner
• Line management of the box office team, as well as hourly employees working on event nights

What We’re Looking For:

• Experience in a box office environment within the live entertainment industry
• Expert knowledge of managing ticketing within venues, with the ability to grasp new information quickly.
• Experience of managing a team, encouraging collaboration and getting the best out of people
• Strong numerical skills and proficiency in delivering accurate reports.
• Ability to maximise revenue across all areas of venue ticketing wherever possible.
• Please read the job description below to see full details of the role.

This is a rare opportunity to be at the start of a venues journey and really make your mark. So, if you’re looking for the chance to take your career to the next level, we’d love to hear from you!

We’ll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you’ll be set up for success. From the moment new employees join us, they’re welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

Where: You’ll be based at the venue in Watford. You will need to be available to work evenings and weekends at events.

We offer flexible start and end times. We are also open to and welcome flexible working conversations.

So why apply?

Why not find out why our employees love working here

Our benefits can be found here: AEG Benefits

AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.