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BookMyShow lodges complaint over Coldplay resale

The Indian promoter says it is assessing the potential cancellation of tickets being sold "unethically" for the band's Mumbai shows

By James Hanley on 04 Oct 2024

Coldplay


image © Anna Lee

Indian ticketing giant and promoter BookMyShow (BMS) says it may cancel tickets sold on the black market for Coldplay’s upcoming Mumbai run.

The British band are bringing their Music of the Spheres Tour to the city’s DY Patil Sports Stadium for three sold out nights in January 2025. However, police are investigating an alleged touting scam in relation to the shows after tickets – priced between 2,500 rupees (€27) to 12,000 rupees (€129) – quickly reappeared on secondary ticketing platforms at huge mark-ups.

Lawyer Amit Vyas subsequently filed a criminal complaint against BMS and others, accusing the company of colluding with resale sites to scalp tickets, while Mumbai police’s Economic Offences Wing reportedly questioned an executive from BMS’ parent firm Big Tree Entertainment as part of a preliminary inquiry.

BMS denies any wrongdoing, maintaining its opposition to illegal ticketing practices, and says it has lodged a formal First Information Report (FIR) – a written document prepared by police when they receive information about a criminal offence.

“This action follows our initial complaint filed proactively with the Mumbai Police on September 23, 2024, addressing these concerns much before any formal complaint was raised against us,” a spokesperson for the firm tells IQ. “BookMyShow’s FIR filed with the Mumbai police also urges authorities to investigate the unauthorised resale of tickets by individuals and platforms.

“We have provided details of all resellers that have come to our attention, including independent individuals reselling tickets for this tour across social media platforms such as Instagram, WhatsApp and beyond, as also digital platforms such as Viagogo, StubHub Holdings and more, to aid authorities in a thorough investigation.

“We remain vigilant in monitoring such instances of ticket reselling for this tour through black market channels and will continue to share all relevant information with the authorities to ensure appropriate action is taken. BookMyShow is assessing potential cancellation of such tickets that are being sold unethically.”

“BookMyShow vehemently condemns and opposes ticket reselling which is deemed illegal and is punishable by law in India”

Viagogo has also insisted it is not working with the Mumbai-headquartered firm, which says that “emotions ran high” after 13 million people attempted to buy tickets for the Coldplay gigs, which sold out within minutes of going on sale last month.

“Our stance remains clear and unchanged – BookMyShow vehemently condemns and opposes ticket reselling which is deemed illegal and is punishable by law in India,” the BMS statement adds. “BookMyShow has no association with any such unauthorised ticket selling/reselling platforms and/or any third party individuals/platforms for the purpose of reselling Coldplay’s Music Of The Spheres World Tour 2025 in India.

“We are working closely with the police and regulatory authorities, to provide complete support and cooperation in the investigation of this matter in any manner that may be required right from the start. Our authorised representatives and senior management have been available whenever required by the authorities, ensuring full transparency in sharing all necessary information with the EOW (Economic Offences Wing).”

The company also dismisses rumours that had circulated online suggesting the concerts would be cancelled, asserting they are “proceeding as planned”.

“Reports contrary to this are factually incorrect,” it continues. “As the promoter and official ticketing platform bringing Coldplay to India, we at BookMyShow have worked hard to ensure every fan had a fair chance to secure tickets, by pricing them affordably as also capping purchase at four tickets per user across all shows, providing clear, step-by-step booking guides and maintaining transparent communication through all our official channels.

“We remain committed to ensuring a fair and genuine experience for all our consumers.”

 


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