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The LGBTIQ+ List 2021: Doug Smith, Ticketmaster

Continuing a series of interviews with this year's queer pioneers, IQ speaks to Doug Smith, SVP field operations UK & Ireland, Ticketmaster

By IQ on 27 Jul 2021

Doug Smith, Ticketmaster

Doug Smith, Ticketmaster

The LGBTIQ+ List 2021 – IQ’s first annual celebration of queer professionals who make an immense impact in the international live music business – was published in the inaugural Pride edition (issue 101) this month.

The 20 individuals comprising the LGBTIQ+ List 2021, as nominated by our readers and verified by our esteemed steering committee, have gone above and beyond to wave the flag for an industry that we can all be proud of.

To get to know this year’s queer pioneers a little better, IQ asked each individual to share their challenges, triumphs, advice and more. Each day this month, we’ll publish a new interview with an individual on the LGBTIQ+ List 2021. Catch up on the previous interview with Rauha Kyyrö, head promoter at Fullsteam Agency in Finland here.


Doug Smith
SVP field operations UK & Ireland, Ticketmaster
London & Manchester, UK
[email protected]

What advice could you give for young queer professionals?
The sad truth is that so many LGBTQ+ professionals go back into the closet when they begin their first job. My advice is to find a place to work where you can bring your whole true authentic self. Being exactly who you are at work, day in, day out, is fundamental to a happy life and the key to fulfilling your potential.

What one thing could the industry do to be more inclusive?
Recognise that diversity and inclusion is important all year round, not just for one month. Leaders need to talk to their LGBTQI+ employees, regularly. Give them a voice, look at setting up an employee resource group and be an active supporter of it. Being an inclusive employer and an ally isn’t something you can simply tick off your list during Pride month, it’s an ongoing and evolving commitment.

“Recognise that diversity and inclusion is important all year round, not just for one month”

A causes you support.
It’s an absolute scandal that anyone is homeless in our society. I support two charities who both provide support to young homeless people – Centre Point and Albert Kennedy Trust. The latter provides support to LGBTQ+ young people who are facing homelessness or are living in a hostile environment.

What does the near future of the industry look like?
Busy! Very, very busy! The pent-up demand from artists wanting to play and fans wanting to make real-life connections again is colossal. We’re gearing up for a huge outdoor season and then straight into an intense on-sale season, and I couldn’t be happier about it.


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