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TicketOne: touts thriving under named ticket law

Following the implementation of the named ticket law in July, Italy’s leading primary ticketer highlights AGCOM's failure to tackle for-profit secondary sites

By Anna Grace on 10 Sep 2019

TicketOne criticises AGCOM for named ticket law, lack of action against secondary sites

image © Magnus D

Italy’s largest primary ticketing service, TicketOne, has once again criticised national communications regulator AGCOM for its lack of action against secondary sites, highlighting the “significant failing” of the newly introduced named ticket law.

Criticism is levelled at the “foreseeable and forewarned futility” of the regulator’s controversial named ticket law, which was implemented on 1 July. According to TicketOne, the ‘named’ tickets are being sold “widely” on secondary sites.

Additionally, the CTS Eventim-owned company questions AGCOM’s (Autorità per le Garanzie nelle Comunicazioni, Communications Authority) “total lack” of action against secondary sites, following an initial call-to action in March and a follow-up in June, which included a threat to refer AGCOM to the judiciary.

“In light of the documents submitted, and of further concrete evidence immediately available on the sites for anyone who accesses them,” states TicketOne chief executive Stefano Lionetti, “it is not understandable why AGCOM has not intervened – and does not intervene immediately – to crack down on illegal conduct, removing content and shuttering sites, as well as implementing financial penalties.”

“It is not understandable why AGCOM has not intervened and does not intervene immediately to crack down on illegal conduct”

Lionetti states AGCOM is “not exercising the powers granted to it by the Ministry of Economy and Finance,” referencing the stringent anti-ticket touting regulations passed by the Italian government in 2018.

The ticketing site notes that the failure to implement regulations is highlighted by the fact that all cases reported and documented in the initial March complaint were in reference to summer events that have now passed.

“It would therefore now be impossible to fulfil the requests to remove content or shutter the sites, leaving only the possibility of levying fines to mitigate the harm done to consumers, artists and operators in the sector,” reads a TicketOne statement.

TicketOne now urges the timely application of the law in terms of content removal, fines and shuttering of sites, once again not excluding contact with the judicial authorities.


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