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Ticketmaster to refund booking fees in the Netherlands

The Dutch Consumentenbond has urged other ticket sellers to follow Ticketmaster's lead in agreeing to return service costs along with ticket refunds

By Jon Chapple on 22 Aug 2019

Pieter Broertjes, the mayor of Hilversum, is chairman of the Consumentenbond

Pieter Broertjes, the mayor of Hilversum, is chairman of the Consumentenbond


The Dutch Consumers’ Association (Consumentenbond) has urged other ticketing companies to follow suit after Ticketmaster announced it would begin refunding customers’ booking fees in the case of cancelled or postponed events.

The association said last month there is “no good legal reason” not to reimburse service fees along with the cost of the ticket for called-off events, an opinion it said is shared by the Netherlands’ consumer watchdog, the Authority for Consumers and Markets (ACM).

According to the ConsumentenbondTicketmaster Netherlands has now become the first ticket seller in the country to adopt a policy of refunding fees along with the cost of the ticket. Service fees can range between €2 and €10 depending on the ticket price, it says.

“The Consumers’ Association calls on other ticket providers to follow the positive example set by Ticketmaster”

“The Consumers’ Association calls on other ticket providers who have not yet [committed to] reimbursing the service costs to follow the positive example set by Ticketmaster,” the association says in a statement.

Ticketmaster is the leading ticketing service in the Netherlands, followed by Eventim, which gained ground on its competitor last year, according to the International Ticketing Yearbook 2018.

The price of concert tickets in the Netherlands has increased an average of 3% this year, as the country’s rate of VAT – which includes “admission to cultural events” – rose from six to nine percent.

 


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