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Eventbrite pledges refunds amid Roxodus controversy

Ticketing company Eventbrite to “aggressively pursue the return of funds” from organisers of cancelled Canadian festival

By Anna Grace on 08 Jul 2019

Eventbrite refunds Roxodus ticketholders

Aerosmith were to headline Roxodus


image © Roxodus

Eventbrite, the ticketing partner for Canadian rock festival Roxodus, is refunding all those who bought tickets to the event following its cancellation last week.

Roxodus organisers MF Live cancelled the festival, which was scheduled to take place from 11 to 14 July at Edenvale Airport in Ontario, due to “tremendous rainy weather” which “impacted our ability to produce the festival”.

Aerosmith, Alice Cooper, Kid Rock, Lynyrd Skynyrd, Nickelback, Billy Idol and Blondie were among the acts featuring on the Roxodus bill.

“After multiple attempts to communicate and secure funds back from the abruptly-cancelled Roxodus Music Fest in Ontario, Canada, the organisers have provided no indication that they will refund ticket holders,” reads a statement issued by Eventbrite on Sunday (7 July).

“We believe attendees deserve to get their money back now, so we have set up an Eventbrite-funded Fan Relief Program [sic] to make all Roxodus ticket holders whole while we continue to aggressively pursue the return of funds from the festival’s creators.”

Eventbrite’s statement follows an announcement from MF Live co-founder Mike Dunphy, in which the Roxodus organiser denied all responsibility for refunds.

“My role at MF Live was that of talent buyer/operations. I did not sign contracts, issue cheques or control funds received from ticket sales,” wrote Dunphy.

“After multiple attempts to communicate and secure funds back from the abruptly-cancelled Roxodus Music Fest, the organisers have provided no indication that they will refund ticket holders”

“Eventbrite is the ticketing partner with whom Roxodus sold tickets. They alone have all purchaser information. Since I am not in control of financial items regarding Roxodus, I cannot communicate plans for refunds.”

Dunphy, who stated he had no involvement in decisions relating to the cancellation of the festival, also denied that he had “stolen monies as widely rumoured on social media.”

Reports state that local police had been investigating a former employee of MF Live prior to Roxodus’ cancellation. It is unclear whether the investigation has any relation to the festival.

Fellow MF Live co-founder, Fab Loranger, told reporters at Global News: “Our specific role in the entire project was to provide the funding. We invested millions of dollars. We relied on Mr Dunphy, his representations and his advice, to ensure everything was properly taken care of. It obviously wasn’t. We lost it all.”

Dunphy rejected Loranger’s statement, which he termed “incorrect”.

Ticketholders will receive refunds from Eventbrite within seven business days from 7 July. Tickets for Roxodus started at CA$129 (US$99), with camping packages costing between $219 (US$168) and $1,600 (US$1,225).

 


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