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Viagogo no longer allowed to advertise “valid” tickets

Viagogo has been ordered to stop advertising all tickets as being valid for entry, and make clear any restrictions, by a German judge

By IQ on 07 Jun 2019

Munich Landgericht

Munich Landgericht

image © Fred Romero

Viagogo has been told by a Munich court it may no longer advertise its tickets as guaranteeing entry to an event.

A 4 June decision by the city’s district court (Landgericht), ruling on a case brought by the Bavarian Consumer Association (Verbraucherzentrale Bayern), bars the secondary ticketing site from claiming all tickets resold on its platform are valid for entry.

The court ruling also aims to provide ticket buyers with more transparency by requiring sellers to provide their name and address to buyers, as well as forcing Viagogo to make clear it is a marketplace and not a primary ticket seller, reports German daily der Tagesspiegel.

The move brings local law into line with countries such as the UK, where secondary ticketers are legally required to inform customers if there’s a chance they may not get into the venue, as affirmed in a November 2018 high court judgment against Viagogo.

Switzerland-headquartered Viagogo says it will appeal the Munich district court decision.


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