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Italy’s biggest primary ticketing service, TicketOne, steps up pressure on regulator AGCOM for failing to implement measures against the secondary market
By Anna Grace on 25 Jun 2019
CTS Eventim-owned TicketOne has threatened to refer Italian communications regulator AGCOM to the judiciary for its “failure” to tackle secondary ticketing sites.
Following a previous call-to-action in March, Italy’s largest primary ticketing provider has sent a formal letter to AGCOM (Autorità per le Garanzie nelle Comunicazioni) indicating its dissatisfaction with the regulator’s efforts to implement national laws against for-profit secondary ticketing.
“TicketOne notes that, despite the time elapsed since the presentation of the (March) complaint and AGCOM’s reported start of activities, illegal activities continue to be safely carried out in plain sight.
“The online platforms of three secondary ticketing sites – all referred to in the complaint – as well as individuals selling tickets, continue to operate in total disregard of the regulations.”
According to TicketOne chief executive Stefano Lionetti, so far “nothing has been done” by AGCOM to tackle secondary ticketing.
“We reserve the right to report the failure to implement these measures to the legal authorities”
“We reserve the right to report the failure to implement these measures to the legal authorities, avoiding further delay to the full exercising of AGCOM’s powers,” says the TicketOne chief.
The Italian government placed a ban on most for-profit secondary ticketing in March 2018, granting AGCOM the authority to punish offenders and shutter websites repeatedly infringing the law.
TicketOne’s renewed and reinforced appeal to AGCOM comes as the 1 July deadline for the introduction of named ticketing approaches. The move, which TicketOne deems “ineffective” and “highly disruptive”, sees the personalisation of all tickets for over 5,000-capacity shows.
“The punishing of sites and individuals dedicated to the illegal resale of tickets is the most important – and according to many operators, the only – needed to stop this harmful conduct for both the industry and the public,” reads the letter.
In March 2018, AGCM, Italy’s competition regulator, imposed a €1 million fine on TicketOne for allegedly facilitating illicit ticket resale. A court later rejected the claims, ordering the regulator to refund the fine and all legal costs.
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