British industry body STAR is leading the push for a government-backed training scheme for young ticket agents, currently under consideration
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Melissa Halling, 21, is set to become a qualified 'customer service practitioner – ticketing' after a year-long apprenticeship with the Ticket Factory
By IQ on 19 Nov 2018
NEC Group’s the Ticket Factory (TTF) has become the first employer to participate in an industry first ticketing apprenticeship, jointly developed by the Society of Ticket Agents and Retailers (STAR) and National College Creative Industries.
The one- or two-year course – first mooted in July 2016 – teaches apprentices to “provide a high-quality service to customers within the ticketing industry”, including skills relating to customer service and working to industry regulations.
TTF’s first hire under the scheme is 21-year-old Melissa Halling, who upon completing a one-year apprenticeship will be the first-ever recipient of the snappily named ‘apprenticeship standard in customer service practitioner – ticketing’.
Richard Howle, director of ticketing for the Ticket Factory, comments: “We are proud to support STAR and the National College Creative Industries with this initiative in welcoming the UK’s first ticketing apprentice to the team.
“We hope that this apprenticeship will open doors for many young, talented individuals”
“We operate in a rapidly changing world, where customers demand the best, and our team is passionate about driving new ideas and being at the cutting edge of innovation. Ticketing is a brilliant industry which requires a broad range of skills and expertise and is full of opportunities.
“We are delighted to welcome Melissa, whose enthusiasm and desire to learn is infectious, and we hope that this will be the start of a long and successful career in ticketing.”
“Our focus was to create a new apprenticeship that would lead to a valuable industry qualification, plus one that would add real value to the employer,” adds STAR chief exec Jonathan Brown. “Centred on real work competencies demonstrated in a real work environment, the aim is to drive quality and consistency through both on-the-job and off-the-job training.
“We hope that this apprenticeship will open doors for many young, talented individuals and support them in forging an exciting career in this fast-paced and creative industry.”
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