The latest industry news to your inbox.


I'd like to hear about marketing opportunities


I accept IQ Magazine's Terms and Conditions and Privacy Policy


Ticketfly resumes limited service

Ticketfly restarts Backstage service but Ticketfly.com and the Ticketfly app remain offline after up to 26 million user accounts compromised

By Molly Long on 04 Jun 2018

Ticketfly user data compromised

Ticketfly users' data has been compromised.

image © CC0 Public Domain

Ticketfly clients will once again be able to access and manage their accounts as the leading US ticketing company resumes a limited online service after last week’s cyber incident. Access to Ticketfly Backstage will be reinstated, meaning Box Office, ticket purchasing and scanning capabilities will be available.

This announcement comes with the news that Ticketfly.com and the Ticketfly iOS app, among other services, will remain offline as investigations continue. Reports from the Associated Press suggest the data breach could have affected up to 26 million user accounts, however the exact extent remains unknown.

After onsales took a hit on Friday, Ticketfly have worked around the clock to get the core of its platform back up and running again. In a statement regarding the attack, Ticketfly said: “It’s critical that the information we share with you is accurate and backed by certainty.

“The reality is cyber incidents are unique, and the investigations typically take more time than one would like because the full picture of what happened isn’t always quick to develop.”

Last week’s incident saw the Ticketfly.com website crashed by hacker(s) ‘IsHaKdZ’, who threatened to publish the website’s database. After this incident, Ticketfly made the decision to take the entirety of its service down, in the interest of client and customer safety.

“We assure you we are taking this very seriously and are committed to providing updates as appropriate.”

Though investigators aren’t sure at present the scale of the data breach, Ticketfly have said that names, addresses, emails and phone numbers of Ticketfly fans have been targeted. After the recent implementation of the European General Data Protection Regulation (GDPR), which requires all companies, even outside of the EU, to ensure an “an appropriate level of security” with data belonging to Europeans, this is a delicate situation.

On the data breach, Ticketfly has said: “We understand the importance you place on the privacy and security of your data and we deeply regret any unauthorised access to it.

“We assure you we are taking this very seriously and are committed to providing updates as appropriate.”

In the interim, users of the service are being asking to log into their accounts and reset their password. After doing this they will have access to all previously purchased tickets.


Get more stories like this in your inbox by signing up for IQ Index, IQ’s free email digest of essential live music industry news.

Comments are closed.