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Ticketfly down after cyberattack, data stolen [updated]

Ticketfly.com is down after being the target of a "cyber incident", says the company, with a hacker called 'IsHaKdZ' reportedly taking credit

By Jon Chapple on 01 Jun 2018

A Guy Fawkes figure featured in the message left by 'IsHaKdZ'

A Guy Fawkes figure featured in the message left by 'IsHaKdZ'


image © Matt Martinez

Update (1 June): Ticketfly has confirmed some client and customer information was compromised in the attack.

The company says in a statement that, while its investigation is “ongoing, [w]e’re putting all of our resources to confirm the extent of the unauthorised access”.

Venue owners and operates are advised to communicate to customers that they should bring photo ID and, if possible, a printed version of their digital tickets to shows. If they were not the original purchaser, they should also bring the credit card used to buy the ticket, as well as a note from the buyer and their ID.

The site is still offline while investigations continue.

 


Leading US ticketing platform Ticketfly is offline following a suspected cyberattack.

As of 14.00 today (31 May), Ticketfly.com shows a message saying: “All Ticketfly and related systems are temporarily offline. Please check back for updates.”

In a statement, the company says: “Following recent site issues, we determined that Ticketfly has been the target of a cyber incident. To protect our clients and fans, and to secure the website and related data, we have temporarily taken all Ticketfly systems offline. We’ll keep you updated.”

According to a screenshot by Twitter user Matt Martinez (via Amplify’s Dave Brooks), the site had been hacked by a group calling itself ‘IsHaKdZ’, which also threatened to publish the site’s database:

This story will be updated.

 


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