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Another legal defeat for ticket fees in Austria

Following an earlier decision by the Commercial Court, the Higher Regional Court of Vienna (OLG) has also found against CTS Eventim's oeticket over delivery charges

By Jon Chapple on 14 Dec 2017

Palace of Justice, Vienna, Oberlandesgericht Wien (OLG)

Vienna's Palace of Justice, which houses the OLG

image © Gugerell/Wikimedia Commons

Another judge has sided with the Austrian Consumers’ Association (VKI) in its legal dispute with CTS Eventim over the fees it levies on print-at-home tickets.

In August Vienna Commercial Court, a court of first instance, found that the fees on tickets sold via CTS’s oeticket website, which charges €2.50 for ‘print @ home’ and mobile tickets and €1.90 for those picked up from branches of Libro or oeticket’s own box offices, are “unusual and disadvantageous” for consumers and inadmissible under Austrian law.

“We hope in the interest of consumers this judgment will be final”

The lawsuit by VKI against CTS Eventim last week reached the Higher Regional Court of Vienna (Oberlandesgericht Wien, OLG), which on 5 December similarly ruled the fees to be illegal, although the verdict is not yet legally binding.

According to VKI, the OLG took particular exception to the fact oeticket does not offer a fee-free delivery option, leaving the consumer with no option but to pay them.

“We hope in the interest of ticket buyers that this judgment will be final, meaning consumers are [finally] able to purchase tickets without these additional costs,” says VKI lawyer Joachim Kogelmann.


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