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The Netherlands' online ticket agencies have "turned a corner", says ACM, by voluntarily agreeing to display all extra fees upfront
By Jon Chapple on 16 Oct 2017
Tickets sold online in the Netherlands are now listed with all ‘unavoidable’ costs, such as booking and processing fees, listed upfront, following a successful intervention by the Authority for Consumers and Markets (ACM).
ACM in July warned the country’s leading ticket agencies – which, according to the International Ticketing Yearbook 2017, are Ticketmaster, Eventim, Ticketpoint and Paylogic – that all extra costs must be listed in the ‘base price’ of the ticket, giving them until 1 October to comply. ACM’s counterpart in Canada, the Competition Bureau, followed suit the following week, warning sellers they could face court action unless they ceased drip pricing online.
Under Dutch law, ‘avoidable costs’, such as optional extras or upgrades, may be displayed at a later stage in the booking process.
“ACM has established that the sector has turned a corner,” comments Bernadette van Buchem, director of ACM’s consumer department. “Trade organisations have played a positive role in that process.
“Consumers are now able to see at the start of the booking process what a ticket will cost them, including all unavoidable costs. This will enable them to compare prices better. Providers are able to compete more fairly on price.”
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