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OLG upholds ban on self-printed ticket fees

CTS Eventim intends to take its case to the supreme court after a second court, Bremen's OLG, ruled against it on the issue of processing fees on print-at-home tickets

By Jon Chapple on 21 Jun 2017

Hanseatisches Oberlandesgericht (OLG), Bremen, Ajepbah/Wikimedia Commons

image © Ajepbah/Wikimedia Commons

A German appeals court has upheld the ban on charging fees on print-at-home tickets, quashing an appeal by CTS Eventim.

Munich-based Eventim told IQ last September it intended to appeal against a ruling that declared as unlawful the €2.50 fee the company charges on its ‘print @ home’ tickets.

However, the Higher Regional Court of Bremen (Hanseatisches Oberlandesgericht, OLG) yesterday sided with Bremen district court, which passed the original judgment, declaring the €2.50 charge for self-printed tickets – as well as the €29.90 charge for ‘premium shipping’, which also includes a processing fee of an indeterminate amount – found in Eventim’s terms and conditions to be “invalid”.

“processing fees should be included in the so-called normal price of the ticket”

The company was also ordered to pay all legal costs.

A press release from the OLG (pictured) confirms its view that “processing fees should be included in the so-called normal price of the ticket”.

The court did, however, grant CTS Eventim permission to appeal the case once more: this time to the Federal Court of Justice (Bundesgerichtshof, BGH) in Karlsruhe, effectively Germany’s supreme court.

In a statement provided to IQ, Eventim says it intends to do so: “The OLG has recognised the fundamental nature of the issue and has approved a revision before the BGH. We have appealed against the OLG’s verdict and assume that it will not stand before the BGH.”


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