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The bill, which bans ticket bots and requires secondary sellers to provide a unique ticket number with details of seats or standing location, has received royal assent
By IQ on 28 Apr 2017
The Digital Economy Bill 2016-17, which criminalises the use of ticket bots in the UK, has received royal assent and become law.
The bill, which also includes provisions relating to online pornography, direct marketing, digital intellectual property and increasing broadband speed, prohibits the misuse of an “electronic communications network” or “electronic communications service” to bulk-buy tickets.
It also builds on the Consumer Rights Act 2015 by requiring secondary ticket sellers to provide a “unique ticket number that may help the buyer to identify the seat or standing area or its location”.
Matt Hancock, the UK’s minister of state for digital and culture (pictured), says he’s “delighted the Digital Economy Act has become law”, saying the legislation will provide “better support for consumers” and “help build a more connected and stronger economy”.
Anti-ticket touting group FanFair Alliance has welcomed the news, but cautioned that the effectiveness of the bill “will be for nothing” without proper enforcement.
“It is now vital that the UK’s consumer laws are enforced, and recommendations made in the Waterson review are fully implemented”
“On top of government measures to criminalise the bulk-buying of tickets, this relatively minor amendment to the Consumer Rights Act, for a ‘unique ticket number’ to be displayed when a ticket is listed for resale, should greatly increase transparency in the so-called secondary ticketing market,” it said in a statement.
“If enforced, it will give users some assurances that the ticket they are buying actually exists, as well as disrupting the practices of hardcore touts that thrive on sites like Viagogo, StubHub, Get Me In! and Seatwave. FanFair Alliance would like to thank everyone who has supported us in campaigning for these changes – and particularly Nigel Adams MP, Sharon Hodgson MP, Lord Moynihan, Baroness Hayter, Lord Clement-Jones, Lord Stevenson, the late Baroness Heyhoe-Flint and members of the Culture, Media and Sport Committee.
“We were also heartened that the culture minister has clarified unequivocally that secondary platforms must provide information of any resale restrictions. Going forward, it is now vital that the UK’s consumer laws are enforced, and recommendations made in the Waterson review of secondary ticketing are fully implemented.
“After the general election [on 8 June], we will need details on how all these changes will work in practice. Only then, and combined with a concerted effort from industry and regulators, will this broken market be fixed and British audiences provided with the open and properly functioning resale market they deserve.”
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