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GNR Singapore refund dispute comes to a close

RFID supplier Sandpiper's remittance of all collected cash to LAMC, the promoter of the troubled show, has brought to an end weeks of uncertainty for fans

By IQ on 14 Mar 2017

Guns N' Roses, Changi Exhibition Centre, Singapore, LAMC Productions, Sandpiper Digital Payments Asia

GNR's show at Changi Exhibition Centre on 25 Feb drew crowds of 50,000

image © Guns N' Roses

Ending weeks of deadlock between it and RFID supplier Sandpiper, promoter LAMC Productions today launched a dedicated website for refunding unspent wristband credits from last month’s chaotic Guns N’ Roses show in Singapore.

The site, www.lamcrefunds4gnr.com, went live today after third-party vendor Sandpiper Digital Payments Asia, which supplied the wristbands, remitted to LAMC all funds collected for the event, which saw many concertgoers unable to spend their credits owing to huge queues and scarce supplies of food and beverages.

Earlier this month LAMC said it expected Sandpiper to handle refunds, claiming it had transferred “the cash collected from onsite top-ups during the event in one lump sum” with no breakdown of who is owed what. This, said LAMC, meant it did “not know who to return the monies”, adding that it was consulting lawyers on how to move forward.

“Sandpiper Digital Payments Asia has faced multiple issues in working with the organiser, especially over the past two weeks”

In a statement shared with IQ this morning, Sandpiper claims it had faced “multiple issues in working with the organiser [LAMC], especially over the past two weeks. Despite proposing options to them, LAMC [could not] decide on how they can best provide their customers with refunds.”

The company says it supplied “full event data and reports” to LAMC on 6 March. “At this date, the organiser is in full possession of the collected funds, and sales records, so they can best determine how to manage their customer refunds,” the statement concludes.

“We therefore wish to inform the public that our contractual duties have been fulfilled and all claims should be directed to LAMC Productions Pte Ltd only.”


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