Following an earlier decision by the Commercial Court, the Higher Regional Court of Vienna (OLG) has also found against CTS Eventim's oeticket over delivery charges
Sign up for IQ Index
The latest industry news to your inbox.
Evenko has been ordered to pay $10,056 for breaking Quebec law, which prohibits companies charging consumers higher-than-advertised prices
By Jon Chapple on 09 Nov 2016
Canadian promoter and ticket agency Evenko has been fined more than C$10,000 for misleadingly pricing concert tickets, Quebec’s consumer protection agency has announced.
L’Aréna des Canadiens, Inc., trading as Evenko, was ordered to pay $10,056 after an investigation by the Office of Consumer Protection (L’Office de la protection du consommateur, OPC) found the company failed to offer a free delivery method for tickets to shows by Charles Aznavour and Enrique Iglesias at the Centre Bell (21,273-cap.) in Montreal in 2014. “In Quebec,” OPC notes, “it is prohibited for any merchant, manufacturer or advertiser to charge a higher price than that advertised.”
According to OPC, Evenko charged $5 to email the tickets or $7 to have them posted, with no option for picking them up for free at the box office.
“In Quebec, it is prohibited for any merchant, manufacturer or advertiser to charge a higher price than that advertised”
The case mirrors similar complaints brought against CTS Eventim – which was resolved in September by the district court of Bremen, Germany, ruling charging fees on print-at-home tickets is unlawful – and Live Nation/Ticketmaster, where plaintiff David Himber is arguing in a New York court that owing to ‘hidden’ booking fees “the advertised price is available to nobody”.
In Quebec, at least, the law is clear: “Traders are compelled to provide an ‘all-inclusive’ price” for tickets, says OPC, “which includes all fees except taxes. For example, in the case of a concert ticket, the price must include the service charge and [any other] fees related to the delivery of the ticket.”
Get more stories like this in your inbox by signing up for IQ Index, IQ’s free email digest of essential live music industry news.