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The O2 debuts online booking for disabled fans

Tickets for accessible viewing platforms are available to purchase online for the first time at AEG's world-leading London venue

By IQ on 27 Oct 2016

The O2, London

"Agreat step forward in creating equal access to events at The O2"


The O2 has for the first time made accessible viewing platforms available to purchase online.

Responding to “demands from fans”, the London venue now allows disabled-access tickets to be bought from ticketing partner AXS in the same way as general-access passes. Previously, booking by telephone was the only option for disabled concertgoers.

There are two disabled viewing platforms in the 21,000-capacity O2 Arena, which is recognised as a ‘Gold Charter’ venue by accessibility charity Attitude is Everything.

“More and more of our fans book online and through their mobile devices, and we wanted to extend this facility for those with access needs”

Adam Wilson, The O2’s head of customer relations, says: “This new service, along with the BSL [British sign language] video interpreting service provided by SignVideo, demonstrates The O2’s commitment to making ticket purchases at the venue fully accessible. More and more of our fans book online and through their mobile devices, and we wanted to extend this facility for those with access needs.

“It is a great step forward in creating equal access to events at The O2.”

The number of disabled and deaf fans attending concerts and festivals in the UK rose 26% in 2015.

 


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