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Ticketbis hits back at ‘libellous’ Doctor Music

Spain's leading ticket resale site is suing the concert promoter, calling its complaints to consumer-protection agencies a "smear campaign" against the secondary market

By IQ on 13 May 2016

Jon Uriarte, Ticketbis

Ticketbis CEO Jon Uriarte


image © Ticketbis

Ticketbis, one of the eight secondary ticket outlets that are the focus of an official complaint to Spanish regulatory authorities by Doctor Music, is suing the promoter for libel.

Jon Uriarte, CEO and cofounder of Ticketbis, says his company will “no longer stand idly before their statements about our business model [to which Doctor Music] ascribes criminal acts which in no way correspond to reality”.

“The smear campaign conducted by Doctor Music to discredit our business model mostly harms our customers, who have found in Ticketbis a legal and safe platform on which to buy and sell tickets,” he comments.

Sites like Ticketbis, says Uriarte, are the only “legal and safe alternative” to a transaction that would otherwise “take place in the street, without control and without paying taxes to the state”

Uriarte responds to Doctor Music’s claim that Ticketbis, along with fellow defendees Seatwave, Tengoentradas.com, Viagogo, Entradas 365, TicketNetwork, Ticket Liquidator and Worldticketshop, is ripping off music fans by pointing out that tickets to Bruce Springsteen’s Doctor Music-promoted concert in Barcelona tomorrow are available on Ticketbis for “between €16 and €39, well below face value” (the cheapest price as of today is actually a still-reasonable €39).

He also notes that promoters “do not usually admit the return of the entries, except for [in the event of] cancellation” and that sites like Ticketbis are the only “legal and safe alternative” to a transaction that would otherwise “take place in the street, without control and without paying taxes to the state”.

In March Doctor Music, whose conditions of sale prohibit the selling on of its tickets, said the “flood of resale tickets” available for its Springsteen and Adele gigs in Spain has “outraged fans, artists and music promoters” and threatened to take its case to the Spanish National Court.